Senior Director, Agentic Engineering

Location: Charlotte, NC

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Regular or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

The Senior Director, Agentic Engineering serves as the executive leader of Forge's agentic engineering organization and is accountable for the technical vision, engineering execution, and operational excellence behind Truist's enterprise AI agent ecosystem. This leader owns the engineering function responsible for designing, building, deploying, and operating production-grade AI agents, multi-agent systems, and agentic workflows that transform how teammates and clients interact with the Firm.

This is a highly technical player-coach leadership role that combines executive organizational leadership with deep hands-on engineering expertise. The Senior Director leads the engineering function, establishes technical direction, drives work planning and execution, and serves as the ultimate escalation point for architecture and engineering decisions across the agentic engineering portfolio.

The successful candidate will bring extensive experience building large-scale software and AI systems, including expertise in Python, modern systems languages such as Go, agentic frameworks, LLM orchestration, retrieval architectures, and enterprise AI platform engineering. This leader will be responsible for shipping production agentic systems, not simply defining roadmaps, ensuring all solutions meet Truist standards for security, scalability, resiliency, observability, governance, and regulatory compliance.

The Senior Director partners closely with Product, Architecture, Security, Platform Engineering, Data Engineering, Risk, and executive leadership teams to translate business strategy into enterprise-scale AI capabilities while building and mentoring a world-class team of agentic engineers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and enforce engineering excellence standards including software craftsmanship, testing strategies, release management, architecture review, secure development practices, operational readiness, and reliability engineering.
• Drive engineering execution across complex cross-functional initiatives involving application engineering, platform engineering, data engineering, AI engineering, cyber security, and enterprise architecture teams.

11.Champion engineering rigor through measurable quality controls, system reliability objectives, operational metrics, and continuous improvement practices.

• Evaluate emerging AI technologies, frameworks, models, and engineering approaches, identifying opportunities to accelerate delivery, improve reliability, and strengthen enterprise capabilities
• Represent Agentic Engineering in executive governance forums, architecture review boards, risk committees, vendor engagements, regulatory discussions, and industry working groups.
• Manage organizational budgets, vendor relationships, workforce planning, engineering tooling investments, and resource allocation to support strategic objectives.
• Foster a culture of accountability, innovation, engineering excellence, continuous learning, and responsible AI development across the organization

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, a related field, or equivalent education, training and work-related experience.
• Minimum of 12 years of progressive experience in technology operations.
• Broad leadership and management experience leading complex technology operations teams.
• Proven ability to manage complex operational initiatives across multiple teams.

Preferred Qualifications

• Experience leading enterprise Agentic Engineering, AI Platform Engineering, Applied AI, Intelligent Automation, or Emerging Technology organizations.
• Deep expertise in multi-agent systems, agent orchestration frameworks, prompt engineering, reasoning architectures, retrieval-augmented generation (RAG), memory systems, agent evaluation, and human-in-the-loop workflows.
• Experience building production AI applications using Microsoft Copilot Studio, Azure AI Foundry, Azure OpenAI, Semantic Kernel, LangGraph, CrewAI, OpenAI Agents SDK, Amazon Bedrock AgentCore, Google Vertex AI Agent Engine, or similar platforms.
• Experience operating enterprise-scale AI platforms supporting thousands of users and mission-critical business processes.
• Strong understanding of AI governance, model risk management, responsible AI principles, AI security controls, and enterprise AI operating models.
• Demonstrated ability to establish engineering standards, mentor senior engineers and engineering leaders, and build a culture of technical excellence.
• Experience delivering solutions across cloud-native ecosystems using Azure and modern DevOps, platform engineering, and software delivery practices.
• Experience driving architecture modernization and transformation initiatives within large enterprises.
• Experience in financial services, fintech, cybersecurity, or other heavily regulated industries.
• Demonstrated participation in industry forums, technology communities, open-source initiatives, vendor partnerships, or executive technology councils.

The annual base salary for this position is $240,000 - $360,000

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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