Senior Software Engineer - Problem Management Automation and Analytics (On-site)

Location: Charlotte NC - 2320 Cascade Pointe Boulevard

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Regular or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

The Senior Software Engineer designs and delivers scalable software, automation, analytics, and reporting capabilities that improve how Problem Management identifies, analyzes, and eliminates recurring production risk. The engineer works with Problem Management practitioners and enterprise technology teams to convert repetitive manual work, documented procedures, and fragmented analysis into secure, reusable, and governed technology solutions.

Primary areas of focus include eliminating operational toil, automating reactive and proactive Problem Management procedures, strengthening thematic and causal analysis, and developing dashboards and data products using ServiceNow and related enterprise platforms. The engineer builds integrations, workflow automation, analytical tools, and AI-assisted capabilities that reduce cycle time, improve data quality, strengthen control effectiveness, and help teams identify recurring failure patterns earlier.

The role requires strong software-engineering fundamentals combined with an understanding of enterprise technology operations, reliability, observability, and IT service management. The engineer will work across Problem Management, Incident Management, Event Management, architecture, data, platform, and operational teams to deliver secure, supportable, auditable, and production-ready solutions.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

*** Role is NOT remote ***

*** In office expectations are 5 days per week. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.

Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.

Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.

Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.

Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.

Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.

Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.

Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent education, training, and work-related training.

Minimum of 7 years of professional experience in software development.

Deep knowledge of multiple programming languages, software architecture, and design principles.

Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Qualifications

Additional Locations: Greensboro, NC, Atlanta, GA, Wilson, NC, Raleigh, NC