Change Process Leader, I or Senior

Location: Tucson, AZ - Downtown

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry!

At UNS, successful change is more than managing projects. It is about helping people, teams, and leaders embrace new ways of working that move the organization forward. As a Change Process Leader, you will serve as a trusted advisor to business leaders, helping shape and lead strategic change initiatives that strengthen organizational agility, support innovation, and contribute to safe, reliable utility operations.

What You'll Do

• Partner with executives, leaders, and project teams to design and deliver change leadership strategies that drive adoption, engagement, and lasting business results.
• Lead change efforts for key enterprise initiatives, ensuring people, culture, communications, and business objectives are aligned for success.
• Coach leaders at all levels on effective change leadership practices, helping them foster resilience, adaptability, and a positive employee experience during times of change.
• Identify organizational, cultural, and stakeholder challenges that may impact success and develop practical solutions to overcome them.
• Build and maintain enterprise change capabilities by promoting best practices, tools, and processes that improve organizational readiness and change agility.
• Measure the effectiveness of change initiatives, providing insights and recommendations that help teams achieve desired outcomes and sustain improvements.

What You'll Bring

• Experience leading complex organizational change initiatives and influencing stakeholders across multiple levels of an organization.
• Strong understanding of change leadership, organizational development, project delivery, and employee engagement practices.
• Proven ability to build trust, align diverse perspectives, and gain buy-in for strategic initiatives in complex environments.
• Excellent communication, facilitation, consulting, and presentation skills, with the ability to engage both frontline employees and senior executives.
• A collaborative, solutions-focused mindset with the ability to navigate ambiguity, assess impacts, and help organizations adapt successfully.
• Bachelor's degree and relevant experience in change leadership, organizational development, consulting, project management, or a related field; advanced degrees or change leadership certifications such as Prosci, CCMP, CMI, or similar are valued.
• This role may be filled at either the Change Process Leader or Senior Change Process Leader level based on the selected candidate's experience and qualifications.

Position Description

Change Leadership is a key enabler of UNS business strategy. The Change Process Leader is responsible for providing internal consulting services to change projects and initiatives, including evaluating, recommending, designing and executing change plans. The Change Process Leader partners with key stakeholders and executive leaders, initiative project managers, and content leaders to provide change methods, processes, and tools to achieve specific change goals.

The Change Process Leader also champions the enterprise change practice by guiding, educating, and coaching employees at all levels on UNS’ adopted change leadership strategies and techniques to deliver comprehensive and sustained change to the organization.

Position-Related Responsibilities

Reporting to the Director of Organizational Effectiveness & Change Leadership, the Change Process Leader will be responsible for providing change leadership consulting services to internal clients in support of key change initiatives and projects. Additionally, this position is responsible for advancing UNS’ change leadership strategy to deepen our collective appreciation of change and our change agility.

Assist in the planning, development and execution of change leadership strategy aligned with corporate objectives.

Champion enterprise change practices through guiding, educating, and coaching all levels of employees on change leadership strategy and techniques to raise the awareness and appreciation of effective change planning and execution throughout the organization.

Partner with UNS leadership to implement Change strategies and processes at the enterprise and business unit level ensuring a change strategy integrates to the project plan to produce the desired outcomes.

Plan and ensure the delivery of change activities align with our enterprise change methods and processes.

Participate in conversations addressing the governance and decision-making required to focus UNS on our most critical change initiatives as specified via the company strategic plan and Enterprise Change Agenda.

Align and integrate change leadership with related disciplines like strategy, governance, process improvement, project management, organizational development, operational efficiency, training and communications.

Ensure initiatives are launched with the best governance and conditions for success.

Ensure initiatives have adequate resources, timelines, capacity, and scope to be successful.

Establish and oversee appropriate multiple project integration strategies and process for initiatives that interact with or impact one another.

Ensure leaders provide optimal attention to mindset, behavior, and culture in the change process, including modeling. Raise issues of the need for change in mindsets, behavior, and culture in support of the achievement of change outcomes and the overall quality of the culture and leadership for UNS.

Ensure that the change plan is designed to reduce negative impact on people, including a stakeholder engagement strategy and an adoption strategy.

Assess progress, identify problems, concerns, political and cultural issues that encumber change initiatives and facilitate solutions.

With change sponsors and project leaders, develop metrics for change initiatives, and work with them to evaluate progress and outcomes.

Maintain broad, current knowledge of operations, initiatives, and practices.

Foster positive and collaborative relationships throughout the organization, including the Organizational Effectiveness team, management and operational personnel, other project and change professionals, subject matter experts, and vendors.

Provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills, and Abilities

(Equivalent combination of education and experience will be considered.)

Minimum Qualifications

Level I

• Bachelor’s degree
• 5-10 years of experience working with change and/or organizational development projects or an equivalent combination of education and experience.
• Demonstrated understanding of change leadership and project management.
• Proven organizational change skills, including leadership alignment, stakeholder identification and analysis, impact analysis, engagement and communication strategies, change process planning and execution.
• Collaborative and team-oriented style with proven ability to influence effectively at all levels to advance change initiatives and functionality.
• Strong orientation to the human side of change and how change processes can address human needs and impacts to ensure successful adoption and sustainment of the change.
• Comfortable with ambiguity when navigating in a complex matrix environment.
• Consensus-builder who understands how to achieve buy-in from diverse constituencies to design “win-win-win” solutions.
• Ability to make formal presentations on a variety of change-related topics, effectively communicating to leaders at all levels and employees across the organization.

Preferred Qualifications

• Master’s degree or MBA
• Change management certification or advanced coursework (e.g., CCMP, Prosci, CMI, Being First).
• Comprehensive understanding of the systems, theories, and practices of change leadership, organizational development, and project management, and employee engagement.
• Experience in partnering with Senior Executives, business unit leaders and line staff to understand their needs and work collaboratively toward solutions.

Senior

• Master’s degree or MBA
• Minimum 10 years of experience working with complex change requirements in an organizational or consulting environment.
• Change management certification or advanced coursework (e.g., CCMP, Prosci, CMI, Being First).
• Comprehensive understanding of the systems, theories, and practices of change leadership, organizational development, and project management, and employee engagement.
• Experience in partnering with Senior Executives, business unit leaders and line staff to understand their needs and work collaboratively toward solutions.
• Proven ability to effectively manage vendor resources. This includes strong project management, influencing, negotiation and consulting skills.
• Excellent interpersonal and influencing skills to establish trust, credibility, and rapport at all levels of the organization.
• Strong business orientation with experience in translating business strategy into change projects.