Delivery Director

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues by knowing fans best. We work with clients to help them understand and influence fan behaviour — how fans spend their money, the events they attend, the channels they respond to, and the content they engage with. We use this understanding to help our clients grow both direct-to-consumer and business-to-business revenues.

Our platforms and services are trusted by over 1,000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1,000 people, based across 15 offices worldwide, delivering work for sports and entertainment organisations of all shapes and sizes. India is a long-term commitment for Two Circles. We're already trusted by the BCCI, one of the biggest and most important properties in world sport, and our Hyderabad office sits at the heart of that relationship.

Being here, and succeeding here, is central to how we build a better future for the sports and entertainment industry globally. Hyderabad is a Two Circles office, not a GCC. Today it's tech-centric, but our ambition is to diversify what we build here over time, growing into a broad Two Circles presence rather than staying confined to technology propositions. We're looking for a Delivery Director to lead our Hyderabad delivery organisation: a team of around 50 engineers, QA and delivery specialists, and still growing.

This is a hands-on leadership role, not a governance role sitting apart from the work. You'll take direct ownership of how delivery runs day to day, build a high-performing team, and set the tone for its spirit. You'll report to our APAC Managing Director, with a dotted line to our Engineering Directors for Data and for Digital Products & CRM, who hold technical direction for their respective practices. As the most senior Two Circles leader in Hyderabad, you'll also play an important role in our work with BCCI, our most important partner in India.

We want Hyderabad to be known, by 2029, not just for delivering the work, but for shaping it, owning it, and making it better. That means more ownership of outcomes, greater exposure to our clients and their problems, more leaders and careers built from within Hyderabad, and a reputation for ideas, innovation and smart use of AI, all while protecting the spirit and connection that makes Two Circles what it is as we grow.

You'll be the person most accountable for getting us there. Leading the Team and Its Spirit Lead, grow and retain the India delivery team, including recruitment, onboarding and development of new team members. Co-own the spirit of our Hyderabad office with our HR Lead. You'll treat this as a core part of your job, not something handed off to the HR team. You will be the role model of Two Circles spirit in the office. Build an India leadership layer of Engineering Managers, QA leadership and delivery leadership.

Embed progression frameworks, career pathways and regular, structured feedback. Be a visible, accessible leader in the office. Build strong relationships and encourage the face-to-face collaboration that builds trust and improves delivery. Delivery and Engineering Excellence Own the software delivery lifecycle across India projects, with consistent processes that drive quality and predictability. Oversee QA and release management standards across India builds, aligned with our global standards.

Stay close to the work: attend key governance forums, review delivery health weekly, and step in when projects need support. Partner with our Tech Leads and Engineering Directors to ensure technical standards and architectural approaches are followed and executed well. Embed the agentic engineering practices being rolled out across our global teams. Drive adoption in India and share what you learn. Help the India team take increasing ownership of outcomes end-to-end, including design, not just execution, and reduce reliance on other regions to unblock problems.

Performance, Metrics and Governance Create and run a monthly governance process and health report for the India team, covering hiring, onboarding, attrition, utilisation, quality, performance and progress on major initiatives. Own delivery, quality and team health metrics, including code quality, production defects and time to resolve issues. Track how project leaders elsewhere in the business rate the India team's work.

Own utilisation and cost efficiency across India delivery. Propose the India hiring plan and work with Delivery Directors globally on resource planning and hotspots. Keep any scorecard or metrics simple and supportive, not a tool that creates pressure. Psychological safety and performance measurement need to be built together, not treated as separate things. Client Leadership Act as Client Lead for BCCI: our most senior relationship owner in India, accountable for client governance and margin efficiency.

We'd expect this to take up roughly 10% of your time. Represent our engineering and delivery capability in client meetings in India, drawing on the work we deliver globally. Global Collaboration Give leadership upward visibility, and give teams clarity on priorities, outcomes and decisions. Work with Directors in Melbourne, London and Vancouver to develop operating models that let teams work smoothly across regions. Help Hyderabad become a knowledge hub, not just a delivery team: bring in what's working well from London, Melbourne and Vancouver, and feed Hyderabad's own innovations back out to the rest of the business.

Work effectively across time zones and cultures, bringing structure and clarity to complex, global work. What Success Looks Like in Your First Year A high-performing team, shown in hard metrics such as code quality, production defects and time to resolve issues, and in strong feedback from the project leaders the team works with across regions. A strong spirit in our Hyderabad office, measured against our regular pulse checks.

Our agentic engineering practices widely adopted across the India team. A clear monthly view of the India team's health, shared with the wider business through a regular governance process. An India leadership layer in place that can support continued growth. Requirements Proven experience building, scaling and leading complex delivery organisations at scale (50+ people) spanning engineering, QA and delivery, including experience managing managers.

A delivery and operator mindset first. Genuine fluency across data and digital product engineering, sufficient to work credibly with Tech Leads and architects on trade-offs, quality and risk, without requiring a hands-on engineering background yourself. Senior client-facing experience in a services, agency or consultancy business. Experience working within a multi-region or global delivery model. Hands-on ownership of the software delivery lifecycle, delivery processes, resourcing and talent management.

A demonstrated ability to influence senior stakeholders without formal authority, across technical, commercial and client audiences. An interest in AI-enabled development practices and the drive to lead their adoption. Fluent in English, written and spoken. Eligible to work in India. Nice to Have A formal delivery or PMO background, or certification (Scrum, PRINCE2 or equivalent). Familiarity with the platforms we build on (CMS, identity, video, CRM and e-commerce) and modern cloud platforms such as AWS, Azure or Google Cloud.

Location and Travel Based in Hyderabad or willing to relocate to Hyderabad. Able to travel to Vancouver, London, and Melbourne twice a year.