Vice President - Head of Client Onboarding / Static Data - Operations

Location: Charlotte, NC

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Inspire, excel and grow with us

The Vice President, Head of Client Onboarding & Data will establish and lead a centralized onboarding and reference-data capability for the broker-dealer. The role owns the operational onboarding lifecycle from initial business handoff through account readiness, including client/account setup, security setup, static and reference data, and data-quality governance. This leader will build a scalable operating model that supports new business growth while strengthening controls, transparency, accountability, and the client experience.

Key Responsibilities

• Build and lead the broker-dealer Client Onboarding & Data function, including team structure, procedures, service standards, controls, metrics, and escalation protocols.
• Own the operational onboarding lifecycle and coordinate readiness across Front Office, Operations, Legal, Compliance, Risk, Finance, Technology, and other control partners.
• Oversee client and account setup, security setup, standing/static data, account-master and security-master activities, and associated data-quality controls.
• Create a single, disciplined intake and tracking process for new clients, accounts, products, and business initiatives, with clear ownership, dependencies, status reporting, and escalation.
• Partner with KYC/AML and other control functions to ensure required approvals and documentation are completed before operational activation; this role coordinates operational readiness and does not replace independent compliance ownership.
• Establish maker/checker controls, data validation, reconciliations, exception management, and periodic certification of critical onboarding and reference data.
• Develop service-level expectations and management reporting covering onboarding volumes, aging, cycle time, exceptions, defects, capacity, and key risk indicators.
• Lead onboarding readiness for strategic growth initiatives, new products, new desks, and platform conversions, including requirements, testing, implementation, and post-launch stabilization.
• Drive automation and workflow improvements across account master, security master, data warehouse, and related onboarding tools to reduce manual touchpoints and improve scalability.
• Act as senior escalation point for complex onboarding issues and ensure root-cause remediation of recurring defects.
• Recruit, coach, and develop a high-performing team with strong product knowledge, control discipline, and client-service orientation.

Basic Qualifications

Bachelor's degree or equivalent practical experience.

8+ years of relevant experience in broker-dealer, capital markets, securities operations, client onboarding, reference/static data, or a closely related function.

Preferred Skills/Experience

• Demonstrated experience leading teams and managing complex, cross-functional operational processes.
• Strong understanding of broker-dealer operating environments, trade lifecycle dependencies, account structures, reference data, and operational controls.
• Experience designing procedures, controls, metrics, governance, and escalation frameworks.
• Experience building or materially transforming a client onboarding, account master, security master, or reference-data function.
• Experience supporting institutional fixed income and/or equities businesses and new-product launches.
• Experience with workflow, data-governance, or onboarding platforms and with UAT/conversion activity.
• FINRA registration(s) relevant to assigned supervisory responsibilities, or ability to obtain if required by the position.
• Strong executive communication, stakeholder management, and change-leadership skills.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Additional Locations: Saint Paul, MN