Location: Little Rock

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date

11/10/2026

Type of Position

Professional Staff - Project/Program Administration

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources [email protected].

Department

ICE|CORE PA IT Support Services

Department's Website

Summary of Job Duties

A Systems Support Analyst is responsible for providing technical support, troubleshooting computer systems, resolving software and hardware issues, and ensuring that business applications and IT systems operate efficiently. This role supports end users, monitors system performance, and works with IT teams to maintain reliable and secure technology services.

Qualifications

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field. Four (4) years of experience may be substituted in lieu of the degree.
One (1) year of experience with supporting and maintaining computer systems.
Microsoft .Net MS SQL or Oracle experience desirable. Excellent written and verbal communication skills are required

Preferred Qualifications

Familiarity with Mitel or similar ACD phone system

Epic

Workforce management software

Basic application/hardware computer troubleshooting

Data compilation.

Qualifications Equivalencies

Additional Information

Job Requirements

Responsible for the administration of various computer/telephony applications and maintaining database information
Performs analysis, troubleshooting, data collection, and root cause analysis and identifies and/or implements potential solutions for issues related to the system or the usage of it
Document effectively on the applications supported, including the creation of education documentation for users
Quickly troubleshoot and identify basic computer/telephone issues and correct them for users
Performs regular testing of the system, identifying problems during testing, and then working to correct issues by following workflow processes
Responsible for asset management/inventory for multiple departments
Researches, analyzes, facilitates, and implements business and system workflows in order to expedite process improvement and coordinate business practices
Assists in identifying best practices and implements opportunities for standardization and improvement
Project management, leading special projects, and managing assigned technical projects
May perform additional duties as assigned/requested

PHYSICAL REQUIREMENTS

Stand: Frequently
Sit: Frequently
Walk: Occasionally
Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
Lift and carry weight: 25 lbs
Push and pull weight: 25 lbs
Use hands to touch, handle or feel: Frequently
Talk: Continuously
Hear: Continuously
Taste or smell: Occasionally
Read, concentrate, think analytically: Continuously
Physical Environment: Inside Medical Facility Environment

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information

Please [email protected] for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Sitting, Talking

Occasional Physical Activity

Crawling, Crouching, Kneeling, Reaching, Stooping

Benefits Eligible

Yes

Systems Support Analyst