Location: Grand Rapids, MI (Eagle Crest)
Job Summary
The Transportation Technology Admin is a heavy support role focused on keeping systems up and running and responding to tickets through a ticketing system. In addition to daily system support, this role involves assisting with project standups as directed by the Transportation Technology Manager.
Principal Duties and Responsibilities
Develops and maintains daily, weekly, monthly, and ad hoc reports to communicate performance metrics and financial results to management and outside parties
Provides comprehensive support, maintenance, and training for critical transportation systems, including Shipper TMS, Private Fleet TMS, Fuel provider systems, ELD and safety systems, tablet hardware, and Mobile Device Management (MDM)
Instructs and guides internal end users and outside carriers on the effective use of all systems within the supported transportation technology scope
Monitors interface errors and collaborates with technical personnel to resolve issues, ensuring the ongoing maintenance of transportation software
Maintains system data including FSC, lane benchmarking, carrier rates, equipment domiciles, user profiles, and user access
Recommends system improvements to the Transportation Technology Manager based on user reports and feedback
Preferred bachelor’s degree in Business, Computer Sciences/Technology, or other related discipline or equivalent
Three to five years of experience in the transportation industry
Strong knowledge of Microsoft Office products, particularly MS Excel and MS Access
Prior experience with Transportation Management Systems, ELD/Telematics, Fuel Card Providers, MDM use and implementation, and Driver/Equipment Qualifications is a plus
Demonstrated ability to adapt quickly to changing priorities, multitask effectively, and work efficiently in a fast-paced environment
The Company is an Equal Opportunity Employer.
Job description provided by UFP Industries.
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