UI Customer Service Assistant Manager

Location: Remote - Canada

Unilever International (UI) is an alternative route to market, servicing white space opportunities not exploited by local operating countries. It is a global business unit with 9 hubs (Singapore, US, UK, Korea, India, Dubai, France, Philippines, and Australia) with a diverse range of products, with expertise in working in Diaspora markets to reach consumers in over 75 countries.

UI NA Foods turnover is + €70mn, with a strong UPM + +20%. We are a lean organisation and work closely with cross functional, cross geographical teams. Supply Chain vision of UI states

“Revolutionize our customer experience by becoming the most digitally-powered and seamless agile supply chain with our people at the core.”

PURPOSE OF THE JOB

We’re looking for a leader with a passion to drive growth. The role is designed to drive the growth agenda within North America for our Foods category. We work with customers across US and Canada that specialise in different diaspora niche like Asian, Hispanic, East European consumers etc.

KEY RESPONSIBILITIES

Customer Service Management

• Supply Chain lead in capturing risks, opportunities, and deliveries in monthly/quarterly sales
• Partner with Business Development Director & CD team on SC strategies to enable best in class customer service
• Link supply and demand planning activities with global cluster logistics teams, cluster customer service teams, and third-party order management teams (Cap Gemini)
• Deliver SC KPI to Target (e.g. Dispatch Rate, Stock Levels, Cost)
• Lead SC activities with key customers during JBP (joint business planning) to provide strategies to further develop customer performance.
• Manage 1 CSA (dotted line) to ensure order-to-cash process is managed efficiently.
• Being a business strategist on customer insights, business evolution
• Help to lead DRM with CD team on monthly basis
• Governance plan for periodic connects with customers, using tools like Customer Delight to evaluate our performance vs the benchmarks
• Digital Projects and Lighthouse Savings
• Lead digitisation projects (Salesforce) designed to enhance customer experience
• Drive Savings agenda and projects that require alignment with customers and CD team

Logistics Management

• Collaborate with supply planning and global logistics to manage global supply imports into North America based on customer orders
• Managing and partnering with NA logistics on local transportation costs, load maximization opportunities, direct ship opportunities to drive a savings agenda
• Partner with UI Logistics team on logistics forecasts for global hubs and managing financial impacts with current logistics conditions

KEY REQUIREMENTS

Bachelor’s Degree from an accredited college or university, preferably in business, finance or supply chain management.

5+ years of experience in Supply Chain and minimum 3 years of relevant customer service experience with CPG

Evidence of experience in customer collaboration is preferred

Experience in working with retail replenishment systems (GRS, Retail Link, JDA, SAP)

Demonstrated analytical and conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills

Ability to multi-task, meet tight deadlines and work under pressure with autonomy

The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability

Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities

Understanding of key financials, P&L and cost to serve models

Demonstrated system development and execution and/or performance delivery through outsourced part will be seen as advantage

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [email protected]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

Pay: The pay range for this position is $84,900-$127,300. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever uses artificial intelligence tools in the hiring process to screen or assess applicants. However, hiring decisions will be made by the line manager and in accordance with applicable employment standards and human rights laws. All information collected, used or disclosed during the application and interview process will be subject to Unilever’s Privacy Policy

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [email protected]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

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