UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world.
We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Digital Opportunities How can you make a difference? As Digital Impact Associate, you will help ensure that colleagues in Geneva have reliable, secure and timely access to the digital services they need.
You will provide hands-on support across user devices and access, connectivity, cloud and telecommunications services, meetings and events, cybersecurity, digital assets and ICT projects, while contributing to service improvements and operational resilience. Customer and Office Supports Network, Telecommunications and Digital Infrastructure Support Meetings, Events, Audio-Visual and Digital Collaboration Cybersecurity and General Protection of Digital Assets Project and Operational Support If you would like to know more about this position, please review the complete Job Description here: Digital Impact Associate G6 To qualify as an advocate for every child you will have… Minimum requirements: Education : Completion of secondary education is required, preferably supplemented by technical or university courses related to the field of work (in information technology, computer science, systems engineering, networking, programming or a related technical field).
Work Experience: 6 years of relevant work experience in managing enterprise Information Technology (IT) infrastructure, IT Service Management, IT systems administration, Network Administration, and Cloud Services administration is required. Experience in administrating or using IT Service Management tools or applications is required. Experience in managing identity and access management, endpoint device administration, audiovisual systems and support, digital events or a related enterprise technology environment is required.
Skills: Strong customer-service, analytical, organizational and problem-solving skills are required. Language Requirements: Fluency in English is required. Desirables: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset. Knowledge of French is highly desirable given the Geneva operating environment. Experience in using AI tools for IT Service Management and Enterprise Service Management such as automating workflow, enhancing self-service, generative and agentic intelligence is a strong asset.
ITIL Foundation or an equivalent customer-support or service-management certification is an asset. Experience in administrating or supporting business applications, business productivity platforms and diagnostic or administration tools is an asset. Experience using Microsoft 365, Teams, SharePoint, Microsoft Entra, PowerShell, ServiceNow or similar enterprise tools is an asset. Experience working in a shared-services environment, the United Nations system, UNICEF or an international organization is an asset.
UN/UNICEF experience is an asset. Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. For every Child, you demonstrate... UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are… (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others Familiarize yourself with our competency framework and its different levels.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process.
If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF . Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of serious misconduct.UNICEF is committed to promoting the protection and safeguarding of all children.
All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable.Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks.
Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks.Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.
Remarks: General Service Staff are recruited locally. Candidates must be in possession of an existing work permit or be a resident/citizen of Switzerland and/or a commuting area to be considered eligible for this position. As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable are encouraged to apply. Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information. Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here .
Job description provided by United Nations Children's Fund (UNICEF).
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