UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world.
We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, a calling We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling. UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.
For more information about GSSC please visit our webpage at Global Shared Services Centre | UNICEF and check this Working for UNICEF’s Global Shared Services Centre - YouTube How can you make a difference? The GSSC Office is looking for a Chief of Business Solutions and Innovation who leads Business Innovation and Support Section (BIS) and is accountable for defining the strategy for intelligent business automation in GSSC, using a combination of technology, process, governance, and human capital components to work together to deliver innovative, user-centric, and value‑added services.
In addition, the chief will govern the GSSC portfolio of business and digital solutions, services and insights that improve how GSSC functions. The role will be responsible for setting and executing an effective and KPI driven customer service strategy. The chief serves as the executive portfolio owner for GSSC business solutions and digital products. In this capacity, the incumbent establishes portfolio priorities, investment criteria, governance arrangements and expected business outcomes, while designated product and service leads manage individual roadmaps, delivery backlogs, releases, adoption and continuous improvement.
The chief works in close partnership with Digital Impact Division as the technology, platform and architecture partner; with Business Performance & Modernization on organizational transformation, service design and process-governance priorities; and with GSSC service lines as business owners and operational beneficiaries. The incumbent also partners with the Division of Financial and Administrative Management, the Division of People and Culture and other relevant headquarters divisions to ensure that solutions are globally aligned, compliant with applicable policies and controls, and sustainable within UNICEF’s enterprise operating environment.
This will involve: Lead GSSC's Digital Transformation Agenda for Global Services Own and govern the GSSC portfolio of digital products, solutions and transformation investments Own and drive fit-for-purpose alignment with industry best practice and innovation Own Operational Process Excellence, and value realization of Business Solutions Support GSSC’s strategic data services, analytics and business intelligence through business-line aligned data engineering Defines and Leads the Customer Service strategy and execution, Partner with Business Leaders and Shape Global Service Delivery Strategy Provide Managerial Leadership, and build organizational capability and external Partnerships If you would like to know more about this position, please review the complete Job Description here: JD Chief Business Solutions and Innovation To qualify as an advocate for every child you will have… Minimum requirements: Education: An advanced university degree in business administration, industrial or systems engineering, information management, data analytics, economics, public administration or a related field.
Work experience: A minimum of (10) ten years of progressively responsible professional experience in business process optimization, shared services or business transformation, of which a substantial part at management level in a global service center or comparable multi-country or multi-service operating environment is required. Demonstrated experience owning products or processes end to end in partnership with a technology function is required, as is experience establishing or leading a business intelligence or analytics capability serving executive management.
Skills: Practical experience and skills in applying artificial intelligence and automation to operational processes, including the assessment of business cases and the governance of deployed solutions, are required. Language requirements: Fluency in both spoken and written English is required. Desirables: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. Professional certification in process improvement, service management or product management is an asset.
Experience managing service desk and end-user support operations at global scale, and familiarity with the operating conditions of country offices in developing and emergency contexts, are strongly desirable. Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset. Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are… (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, Leads and Manages People.
Familiarize yourself with our competency framework and its different levels. UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process.
If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF . Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN.
Otherwise, the selection will be canceled. Remarks: As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF.
UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training).
UNICEF will not ask for applicants' bank account information. Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates. Additional information about working for UNICEF can be found here .
Job description provided by United Nations Children's Fund (UNICEF).
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