Advisory Services Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Gather, document, and analyze business and system requirements

Translate business needs into functional specifications, user stories, and system designs

Conduct impact assessments for system enhancements, integrations, and regulatory changes

Create process flows, data mappings, interface specifications, and business requirement documents

Collaborate with business users, architects, developers, QA teams, and product owners to deliver healthcare solutions

Support system implementations, upgrades, and modernization initiatives

Perform root cause analysis and troubleshoot production issues

Validate system functionality through testing, UAT support, and defect triage

Analyze healthcare data and workflows to identify process improvement opportunities

Support system integration initiatives involving healthcare applications and third-party platforms

Ensure compliance with healthcare regulations, policies, and organizational standards

Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

Bachelor's degree in computer science, Information Systems, Healthcare Administration, Engineering, or related fields

4+ years of experience as a System Analyst, Business Analyst, or Technical Analyst

Experience in US Healthcare domains, including Health Insurance / Payer, Provider Operations, Population Health, Care Management, Claims Processing, Revenue Cycle Management etc

Solid experience in requirements gathering and documentation, Ability to create BRDs, FR, User Stories, Process Flows, Data Mapping Documents

Traceability Matrices experience

Experience with Agile/Scrum methodologies and tools such as JIRA, Rally, or Azure DevOps

Good hands-on experience in tools like Tools - JIRA,Azure DevOps,Rally,Visio,Power BI and Microsoft Office Suite

Experience with cloud platforms such as Azure or AWS

Experience supporting digital transformation or cloud migration programs

AI/ML or Generative AI exposure in healthcare workflows

Healthcare Domain Knowledge is must with good Experience in payer business functions like Claims Adjudication, Benefits Configuration, Provider Management, Membership Administration, EDI Transactions, Care Management etc.

Solid understanding of Healthcare Standards- HIPAA,ICD-10,CPT,HCPCS,HL7,FHIR,X12 EDI (837, 834, 835, 270/271)

Knowledge of healthcare analytics and automation

Proven solid SQL skills for data analysis and troubleshooting

Proven excellent communication and stakeholder management skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.