Senior Manager, Technical Product Management - Payment Domain

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Lead Technical Product Manager is responsible for guiding product strategy, leading technical execution, and developing a team of Technical Product Managers responsible for delivering AI-powered, consumer-facing healthcare experiences. This leader operates at the intersection of product management, technology, data, AI, and business strategy, owning outcomes from concept through adoption and business value realization.

This role partners across Product, Engineering, Architecture, AI Engineering, Design, Analytics, Operations, and Business stakeholders to build and scale digital experiences across web, mobile, and conversational channels. Areas of focus include Claims Assistant, Payment Experiences, intelligent document processing, reimbursement workflows, AI-powered self-service capabilities, and emerging member engagement experiences.

In addition to product ownership responsibilities, this role provides leadership, coaching, and development for Technical Product Managers, helping mature product management practices, technical capabilities, and AI-first ways of working across the organization.

Primary Responsibilities

Drive Product Strategy and Portfolio Direction

Partner with Product Directors, business leaders, and technology stakeholders to define strategy, investments, roadmaps, and priorities across Claims Assistant, Payments, and AI-powered member experiences. Identify opportunities to expand capabilities, improve member outcomes, and drive measurable business value.

Scale Claims and Payment Experiences

Lead discovery, requirements, and execution efforts to expand Claims Assistant and payment capabilities into new member workflows, including claims submission, reimbursement experiences, digital payments, document intake, intelligent routing, and self-service experiences across web and mobile channels

Lead Technical Product Delivery

Own product requirements, technical designs, API integrations, platform enhancements, AI capabilities, OCR workflows, and data dependencies required to deliver scalable and compliant consumer experiences. Translate business objectives into measurable technical outcomes and executable delivery plans

Own Product Outcomes and Performance

Establish KPIs, success metrics, operational controls, and monitoring strategies to measure adoption, member satisfaction, completion rates, accuracy, automation effectiveness, payment success, and business impact. Drive continuous optimization based on product and operational performance

Build and Develop TPM Talent

Lead, coach, and mentor Technical Product Managers responsible for product delivery across the portfolio. Establish performance expectations, develop technical product management capabilities, guide career growth, and help drive adoption of AI-enabled product management practices across the organization

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• 7+ years of Product Management or Technical Product Management experience
• 3+ years leading enterprise-scale digital products serving external customers
• Experience owning product vision, strategy, roadmaps, objectives, KPIs, and business outcomes
• Experience delivering products in partnership with software engineering teams using Agile delivery models
• Experience leading large cross-functional initiatives involving multiple teams and stakeholders
• Experience working within highly regulated environments requiring security, compliance, and risk management considerations
• Demonstrated solid ability to translate business needs into detailed product requirements, user stories, acceptance criteria, and delivery plans

Preferred Qualifications

Product & Technical Leadership

• 5+ years working closely with software engineering teams in Agile environments
• Experience working with cloud-native applications and modern digital platforms
• Experience supporting complex web, mobile, and omnichannel product ecosystems
• Experience influencing technical strategy across multiple product teams
• Solid understanding of APIs, microservices, distributed systems, event-driven architectures, and integration patterns
• Demonstrated ability to read architecture diagrams, sequence diagrams, technical designs, system flows, and integration documentation

AI & Intelligent Automation

• 3+ years delivering AI, ML, OCR, GenAI, intelligent document processing, or automation solutions
• Experience defining AI product requirements, evaluation criteria, guardrails, success metrics, and operational controls
• Understanding of LLMs, prompt engineering, model evaluation methodologies, AI governance, and operational monitoring
• Understanding of responsible AI, compliance, privacy, and risk considerations for customer-facing AI experiences
• Familiarity with AI performance metrics including accuracy, precision, latency, confidence scoring, hallucination rates, and drift detection

Claims & Payments

• Experience with healthcare claims, reimbursement, payment operations, payment platforms, or financial transaction processing
• Experience building digital self-service experiences for consumers or members
• Experience identifying and scaling platform capabilities across multiple business use cases
• Knowledge of payment workflows, digital reimbursement models, payment flexibility solutions, funds disbursement, and transaction lifecycle management

People Leadership

Experience leading, coaching, or developing Product Managers or Technical Product Managers

Experience establishing operating models, product management best practices, and delivery frameworks

Demonstrated ability to build high-performing product teams

Demonstrated solid ability to influence senior leadership and align diverse stakeholder groups around shared outcomes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.