Lead Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Product Storytelling and Vision Articulation: Clearly articulate the product vision and roadmaps, identifying synergies and connection points between business objectives and product delivery, as well as the value created

Stakeholder Partnership: Collaborate with enterprise stakeholders in the US and India to align consumer experience and business objectives

Requirements and Feature Definition: Drive requirements and feature definition for new capabilities within the journey

Iterative Integration: Articulate and execute an iterative approach to delivering integration for a business line

Influence and Decision Making: Influence direction setting, facilitate decision making, and resolve conflicts; use an awareness and understanding of the enterprise and its culture to partner with stakeholders, promote and support product vision and goals, and achieve consensus on strategies, requirements, and roadmaps

Innovation and Feasibility: Challenge current thinking, balancing innovation with feasibility, usability, and scalability

Collaboration with Technical Teams: Work with technical product managers, engineering, agile practitioners, and agile teams from initiation through execution

Risk Identification and Mitigation: Identify potential risks with product builds and integrations, proactively developing mitigation plans; assist in removing obstacles, resolve conflicts, and ensure alignment with stakeholders

Technical Communication: Accurately translate technical terms and concepts for non-technical stakeholders; effectively represent technical challenges and opportunities to external and internal stakeholders; leverage insights to adjust timelines and resource allocation

Product Advocacy: Understand and advocate for the journey product suite with technical, business, operations, financial, and executive stakeholders, as applicable

Cross-Functional Collaboration: Effectively collaborate with design, usability, engineering, architecture, consumer research, and analytics teams based in India and US

Accountability and Performance Standards: Hold yourself accountable for meeting high-performance standards that drive key measurable results

KPI Definition and Tracking: Define and track key performance indicators (KPIs) to measure the success of digital products, iterating based on data-driven insights

Market Research and Competitive Analysis: Initiate market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

Undergraduate degree or equivalent experience

9+ years of experience as a digital product/program lead with proven track record of successfully delivering digital products or services that meet customer needs and business objectives

5+ years digital experience aligned with consumer facing product and experience delivery within Healthcare, Retail or Insurance industry

5+ years of proven experience as forward-thinking leader regarding member/customer preferences management platforms and/or customer relationship management models

Experience and deep understanding of Agile methodology, team structure and product management best practices

Experience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needs

Proficiency in MS Office, Aha, Rally, Figma, Adobe Analytics

Proven impactful communication and interpersonal skills, with the ability to collaborate effectively with leadership, cross-functional teams and influence stakeholders at all levels of the organization

Proven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.