AI Solution Lead, Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The AI Solution Lead will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, you will help build a new AI-first Provider Technology Consulting practice dedicated to helping healthcare systems transform the way they work with AI - designing solutions, redesigning workflows, and driving measurable innovation for our company and our clients.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

Design end-to-end AI solutions for provider clients, evaluating the full range of available capabilities - EHR-native AI (e.g., Epic, Oracle Health), enterprise tools (e.g., Microsoft Copilot), and agentic platforms (e.g., Anthropic Claude) -and recommending the right tool for the right job

Document current-state clinical, revenue cycle, and administrative workflows and apply business process redesign to define future-state, AI-enabled workflows with human oversight built in

Apply structured prioritization frameworks (value, effort, risk, strategic fit) to identify, score, and sequence high-impact AI use cases into an actionable roadmap

Translate solution designs into implementation specs, gap analyses, and success measures that connect technology to measurable client outcomes and ROI

Serve as a credible, client-facing advisor -leading working sessions, discovery interviews, and executive readouts with clinical, IT, and operational stakeholders

Collaborate with end users to design and enhance systems

Identify system optimization and enhancement opportunities

Participate in implementation, upgrade, and enhancement projects

Develop and maintain training and enablement materials

Facilitate communication with stakeholders from requirements to implementation

Build solid relationships with end users and business partners

Design, develop and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI

Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Evaluate emerging trends to inform solution design and strategic innovation

Partner with governance and compliance teams to ensure AI-enabled workflows meet responsible AI and risk standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 7+ years of healthcare operations experience (clinical, revenue cycle, or administrative) with the ability to document and redesign workflows
• 5+ years of consulting or client-facing advisory experience, including leading working sessions and presenting to senior stakeholders
• 2+ years of experience applying AI, automation, or analytics capabilities to solve business problems, including familiarity with current AI tooling and the ability to match capability to use case
• 2+ years of experience applying prioritization or scoring frameworks to sequence initiatives or use cases
• 3+ years of experience in healthcare domain knowledge and system configuration
• Ability to travel up to 25%

Preferred Qualifications

Hands-on experience with EHR-native AI (Epic, Oracle Health) and/or enterprise AI tools (Microsoft Copilot, Anthropic Claude)

Experience with Oracle Health (Millennium) or Epic modules and solution

Experience building current-state/future-state process maps and business cases with defined value KPIs

Familiarity with AI governance, responsible AI, and value-measurement/ROI tracking approaches

Proficiency with MS Excel, Visio, PowerPoint, and SharePoint

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.