Engineer III

About the Role: The Engineer III position will fulfill the role of a Customer Premises Platform Engineer who certifies, deployment readiness, and lifecycle support for customer-premises platforms. This role validates new capabilities, defines production standards, supports migration programs, resolves platform issues, and drives automation to improve speed, reliability, and scale. What You'll Do: Certify customer-premises hardware, software, and service capabilities for production use Validate end-to-end service designs, including access connectivity, customer edge equipment, powered devices, and in-building connectivity options Define deployment models, provisioning standards, hardware requirements, support procedures, and production handoff requirements Perform lab testing, field validation, issue tracking, and readiness reviews from concept through production Support customer migration and service-conversion programs that depend on CPE platform capabilities Troubleshoot routing, DNS, proxy, session persistence, access control, and service transaction issues Partner with Cybersecurity, IT, Network, Operations, Product, Marketing, and vendors to remove blockers and secure approvals Drive automation across file processing, provisioning, workflow execution, and operational handoffs Produce clear documentation, test plans, certification results, operational procedures, and leadership updates Track risks, dependencies, blockers, action items, and readiness metrics through closure Do You Have?

Strong background in CPE engineering, broadband access, managed connectivity, telecommunications, or ISP environments Hands-on experience with remote device management, provisioning workflows, customer equipment lifecycle support, and production deployment standards Strong troubleshooting skills across routing, DNS, proxy, session handling, access control, and cloud-security environments Ability to perform structured testing, certification, documentation, change readiness, and operational handoff Strong cross-functional execution skills with Engineering, IT, Security, Operations, Product, and external partners Clear communication, strong ownership, and the ability to turn ambiguity into executable plans Even Better: Experience supporting CPE certification, customer migration, service conversion, or CPE refresh programs Familiarity with security reviews, exception requests, change management, and operational readiness controls Scripting or automation experience for workflow improvement, API integration, or operational tooling Measures of Success: CPE platforms are certified, documented, secure, supportable, and production ready Deployment standards are repeatable, approved, and operationally clear Migration workflows run reliably, at scale, and with minimal manual effort Platform issues are resolved quickly without disrupting customer transactions Automation improves speed, consistency, and operational efficiency Minimum Requirements: College degree in Engineering or a related field and 3-5 years professional level experience; or 7+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

The starting compensation range for this job is $77,800 to $102,200. Our compensation approach s designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education and location. Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies,Copier