Manager, Talent Development

JOB SUMMARY: Facilitate management programs and professional training classes in support of Universal Orlando business needs and goals. Research, develop, and customize learning solutions to support those needs; manage administration and marketing of classes and workshops; and, assist in measurement for assessing knowledge and application of learnings from the learning experience. Design and implement useful tools to assist management in furthering team development.

Maintain strong client working relationships with every level of the organization. MAJOR RESPONSIBILITIES: Administers and facilitates UO and NBC Universal, management training and exempt programs. Includes scheduling, delivery, tracking, marketing, administration and evaluation. Participates and facilitates Train the Trainer process of curriculum. Designs and customizes program materials; including facilitator guides, participant workbooks, presentations, job aids.

Incorporates ongoing evaluation information into class materials on a continuous improvement cycle. Researches and customizes new learning solutions, not limited to instructor-led and online learning modules. Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. Perform other duties as assigned. EDUCATION: Bachelor’s degree from a four year college or university.

Experience: 5-7 Years of leadership training and facilitation within a multi-divisional, service-based business environment required; or equivalent combination of education and experience. 3-5 years of experience in a leadership role – managing people and/or projects. Demonstrated ability to write and create training materials. Demonstrated ability to communicate with all levels of leadership. Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE