Senior Coordinator, Human Resources - Operations

JOB SUMMARY: Supports a UDX Talent & Culture team by serving as the point of contact in the administration, processing and dissemination of information including: employment, benefits, employment records, reporting, payroll, training and development, employee services, or employee relations. Serves as the first contact point for Team Members in issue identification and resolution where appropriate. MAJOR RESPONSIBILITIES: Supports T&C team with project planning org chart creation / maintenance / requisition tracking.

Ensures employment requisitions are opened and maintained. Completes Personnel Change Request (PCR), Organizational Change Request (OCR), Personnel Payroll Action (PPA) and Position Management (PM) forms for NBCU and UO system changes. First line support related to any Employee Relations issues. Gathers information, evaluates, responds when appropriate and/or refers to HR Generalist and Manager for further investigation and follow up as needed.

Acts as a liaison with core T&C partners and provides general information to Team Members on policy interpretation, EAP concerns, Benefit/Payroll/Records inquiries and staffing needs. Supports performance management system, processes and reporting as requested by the T&C team and client group. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

Perform other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement.

EDUCATION: Bachelor’s degree is preferred in HR, Psychology, Business or related field. EXPERIENCE: 3+ Years: Human Resources experience in a fast-paced environment required, preferably in an employee relations or HR generalist role; or equivalent combination of education and experience ADDITIONAL INFORMATION: Strong communication skills; at all levels of the organization Solid organizational skills, ability to handle multiple priorities Independent, self-starter, requiring minimal day-to-day task supervision Professional Computer proficiency Supports the HR department by maintaining and processing information within computer-based programs and providing first-line HR support for UPR client groups; both NBCU and UO paid.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE