Intermediate Analyst, IT Quality Assurance, Agora CRM Project

Location: Ottawa, ON

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Posting Reason

New Position

Job Type

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

18

Job Family

Quality Assurance

# of Open Positions

1

Faculty/Service - Department

Research & Pipeline

Campus

Main Campus

Union Affiliation

UOITP

Date Posted (YYYY/MM/DD)

2026/10/15

Applications must be received BEFORE (YYYY/MM/DD)

2026/10/26

Hours per week

35

Salary Grade

UOITP Grade 10

Salary Range

$82 450,00 - $102 514,00

University Advancement plays a pivotal role in fostering meaningful connections between the University and its alumni, donors, and partners. Our team is dedicated to advancing the University's mission by securing philanthropic support, engaging with our vibrant alumni community, and building partnerships that drive innovation and excellence. Through strategic initiatives and collaborative efforts, we help shape the future of the University, ensuring that it continues to thrive as a leading institution of higher education and research. Together, we empower our students, faculty and researchers to make a lasting impact on the world.

Position Purpose

The Quality Assurance Analyst ensures quality throughout the software development process while working on projects to deliver new computer application and modifications existing computer applications. The incumbent reviews project deliverables, design documents, and programming specification to verify quality standards. This role contributes to the formulation and continuous improvement of software quality standards, methods, and tools for all software development and maintenance projects carried out within the department.

For the Advancement CRM project, the role supports quality assurance activities related to CRM functionality, integration, data migration, security, and business processes.

In this role, your responsibilities will include

Testing: Prepares specific business test cases. Reviews, and updates, develops and executes test cases and test scripts, including those related to CRM functionality, integrations, regression, data migration and user acceptance testing, to fully assess if the solution meets the requirements presented according to existing test plans. Records results. Ensures test cases sufficiently cover all areas of business need and application functionality.

Development: Ensures quality throughout the software development process; proper quality checkpoints. Has authority to reject documents that do not meet standards. Develops complete test strategies for new software products and confirm testing before production.

Verification: Organizes activities designed to verify system requirements, system design and system code, including security roles and permissions, business process workflows and integrations. Ensures the test plan will validate the application requirements are met. Develops strategies for client acceptance.

Logging: Finds, reproduces, isolates, logs, and reports defects as needed including defects related to integrations, data conversions and business process execution. Works closely with the development team(s) during the test design and test execution phases. Plans, designs, develops, implements and maintains processes for manual testing. Ensures that problems are logged quickly and accurately, and that "fixed" problems are verified and closed.

Project Management: In partnership with a project manager or senior programmer takes full responsibility for software testing activities and coordinates testing with technical and business stakeholders and to deliver new applications and modifications to existing applications. Plans project time requirements, resources requirements, and risk analysis.

Risk Analysis: Evaluates risks, in the preparation of the test plan and as the test execution progresses. Recommends risk assessment and confirms launch readiness for projects with substantial visibility or impact.

Implementation: Conducts post-implementation reviews and to evaluate the software development process and make recommendation for improvement.

Documentation: Produces all documentation of the testing process, validation of software, strategies and best practices. Records defects and reviews them with the project manager, and will contribute a defect analysis to the project closeout document.

Production Control: Periodically monitor all production jobs on an on-call basis after hours; in case of production failures identify the nature of the failure, analyze the impact of the failed processes, initiate recovery procedure, restore files and resubmit jobs. Troubleshoot production errors and coordinate with clients, application managers and vendors when required. Ensure formal documentation of production and change control processes is followed.

Data Security: Responsible for ensuring confidentiality, security and accessibility of institutional data. The incumbent complies with and promotes any controls put in place to protect and secure data and exhibits due diligence in following the established information security and privacy policies as well as related standards.

What you will bring

• University degree in computer science or a related discipline or an equivalent combination of education and experience.
• Minimum 5 years of experience in a quality assurance role involving software testing.
• Bilingualism – French and English (spoken and written).
• ISTQB or equivalent QA certification is an asset.
• Familiarity with advancement/fundraising processes is an asset.
• Experience testing Salesforce implementations from requirements through deployment.
• Experience testing complex Salesforce business processes that span multiple user roles and integrate with external systems.
• Experience testing Salesforce security, including roles, profiles, and permission sets.
• Experience creating and executing functional, regression, integration, data migration, API, and performance tests.
• Experience developing and maintaining automated UI tests using tools such as Playwright.
• Experience with API testing tools such as Postman or Bruno.
• Experience using Jira and Xray (or equivalent) for test management, defect tracking, traceability, execution, and reporting.
• Experience working with developers, business analysts, Salesforce administrators, and business stakeholders in an Agile or project delivery environment.
• Strong test planning and test case design/documentation skills.
• Experience with performance testing tools such as JMeter or Artillery.
• Experience testing data migration/data quality in a CRM handling sensitive donor or financial data.
• Experience testing Education Cloud.
• Ability to communicate testing outcomes to non-technical stakeholders.
• *This position may be subject to a telework agreement.

#LI-Hybrid

Key Competencies at uOttawa

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.

The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

Additional Locations: Main Campus