Senior/Lead Accommodation Specialist

Location: Chattanooga, Tennessee, USA

Job Posting End Date: November 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This position is the second step in the career path for Accommodation Specialists. It plays a key role in the ongoing relationship management with employees requesting leaves and their Employer contacts. They are responsible for delivering all training to and serve as mentors to new accommodation specialists.

The role will facilitate clear understanding of Unum communications, processes, and benefits. The Senior Accommodation Specialist is positioned to educate other Team Members regarding process and considerations in stay at work, return to work and workplace adjustments.

Principal Duties and Responsibilities

• Serves as a resource for our complex customers’ designated HR representatives regarding questions related to corporate leave policies, leave management procedures, FMLA process, and STD/LTD claims management.
• Serve as technical resource for team and less-experienced Accommodation Specialists.
• Fields and resolves escalated customer issues and leave-specific questions for customers.
• Serve as mentor and coach to new and existing Specialist on workflows, processes, decision making, and complex service issues.
• Provides director/manager with performance/feedback for assigned mentees.
• Contributes as a subject matter expert in business and systems (Navilink, BAS, Workers Comp Interfaces, Other Third-Party Administrators Interfaces, State specific websites).
• Stays up to date on the evolving ADA federal and statutory landscape.
• Review medical information to assess eligibility for worksite modifications, recommend appropriate accommodations, and partner with third-party administrators to support decisions.
• Identify potential accommodations for employees with medical conditions or functional limitations impacting job performance and determine when to recommend or coordinate independent medical evaluations
• Partner with appropriate Unum entities, including the Law Department and disability/leave organizations to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customers in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers’ modification decisions.
• Perform other duties as assigned.
• Additional Locations: Portland, Maine, USA, Columbia, South Carolina, USA