At a glance
- Type
- Full Time
- Location
- GB
- Posted
- Jun 15, 2026
- Visa sponsorship
- SometimesFrom recent H-1B filings
- Company size
- Small (51-500)
- Industry
- Technology/Software
About the role
- End-to-end support of Oracle customers through Incident, Problem and Change management.
- Ad hoc project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis.
- Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
- Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
- Provide technical input to client reviews.
- Maintain and develop technical knowledge and skills.
- Assist in functional pre-sales and support transitions.
- Provide support on a 24x7 basis via shift rotation.
- Evaluate and promote new technologies and enhancements
- 8+ years of experience providing functional support for Oracle HCM & Payroll projects within and Oracle Fusion.
- Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment.
- Excellent communication and customer engagement skills.
- Experience of working in a managed services team, focussed on driving continual evolution of the supported applications.
- Functional understanding, along with exposure to other modules such as compensation, learn and benefits as well as writing SQL queries.
- ITIL certification and demonstrable experience.
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.
About Inoapps
Inoapps
Technology/Software · Small (51-500)
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