Workforce Scheduling Application Functional Lead, Sr

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Senior Workforce Scheduling Application Functional Lead, you’ll provide senior-level functional leadership and support for enterprise workforce scheduling solutions. You’ll serve as the functional owner for scheduling configuration, governance, optimization, reporting, testing, and operational support while partnering with staffing, timekeeping, payroll, human resources, information systems, and operational leaders.

Job Duties & Responsibilities

• Leads functional oversight of workforce scheduling capabilities, including advanced scheduling, on-call scheduling, self-scheduling, and open shift management
• Establishes scheduling standards, governance processes, configuration best practices, and operational workflows
• Leads scheduling optimization initiatives to improve workforce utilization, staffing effectiveness, and employee experience
• Serves as the primary liaison to central and operational staffing offices, including inpatient nursing and other clinical and support areas
• Facilitates requirements gathering, prioritization, issue resolution, and governance discussions with stakeholders
• Provides advanced functional support and configuration management for scheduling templates, open shift workflows, staffing rules, and schedule-generation settings
• Supports system upgrades, releases, testing, validation, and enhancement deployments
• Ensures scheduling configurations align with timekeeping, payroll, pay-rule, labor-policy, and operational requirements
• Evaluates downstream impacts of scheduling changes and partners with payroll and timekeeping teams during testing and configuration reviews
• Develops scheduling dashboards, scorecards, and workforce-management reports
• Monitors schedule effectiveness, open shifts, overtime, staffing coverage, and utilization metrics
• Provides data-driven recommendations to operational leaders to improve scheduling performance
• Leads functional design, testing, validation, deployment, training, communications, and organizational adoption activities
• Bachelor’s degree required
• Master’s degree in health care administration, business administration, information systems, or a related field preferred
• Five years of workforce management, scheduling systems, health care operations, or business systems experience required
• Three years of experience supporting workforce management applications, including advanced scheduling and on-call scheduling, preferred
• Experience supporting integrated workforce management, timekeeping, and payroll environments preferred