- We’re seeking a future team member for the role of Vice President, Investor Services Operations to join our ETF Basket Services team. This role is located in Dublin, Ireland.
- In this role you will make an impact in the following ways.
- Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
- Route trade details to custody/accounting, monitor settlement/fails, and deliver real‑time confirmations and reporting
- Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
- Ensure robust incident management, root‑cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
- Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
- Support new product launches, conversions, and ETF share‑class implementations—defining requirements, readiness criteria, and cutover plans.
- Represent operations in working groups, governance forums, and client roadshows.
- Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
- Orchestrate straight‑through processing across custody and fund accounting including distributions and end‑to‑end reconciliations with dual controls and oversight.
- Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.
- To be succesful in this position we are looking for the following:
- Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows
- Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners
- 5+ years in transfer agency, ETF operations, primary market execution, or related post‑trade functions; 5+ years leading managers and multi‑disciplinary operations teams.
Job description provided by BNY.
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