Role Purpose Accountable for shaping and driving a client-focused product strategy across the end-to-end solution lifecycle. The role ensures product decisions balance client needs, service impacts, commercial outcomes, and platform priorities.
Primary Accountabilities |
- Define and maintain the product vision, roadmap, and priorities aligned to platform strategy.
- Define and own the Client Journey and Client Management through out the Product Journey
- Own end-to-end solution thinking, ensuring product design considers delivery, service, client experience, and operational impacts.
- Partner with sales and business stakeholders to assess service components, support solutioning, and inform go-to-market and pricing decisions.
- Use client, market, and competitive insights to identify unmet needs and growth opportunities.
- Monitor product performance across value delivery, client outcomes, service quality, and financial results.
- Manage product-related risks, escalations, and regulatory or compliance considerations.
- Align cross-functional teams and stakeholders to deliver against agreed business outcomes.
Leadership Expectations |
- Act as the key connector across product, client service, sales, platform leadership, and delivery teams.
- Make clear tradeoff decisions across scope, timing, value, and risk.
- Drive accountability for outcomes, not just delivery.
- Escalate issues early and support resolution across organizational boundaries.
Success Measures |
- Clear, prioritized roadmap aligned to business and client needs
- Improved client experience and service performance
- Stronger commercial outcomes, including revenue growth or retention support
- Effective management of risk, compliance, and delivery dependencies
- Better cross-team alignment and execution against platform goals
Job description provided by BNY.
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