- We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role is located in New York or Boston.
- In this role, you’ll make an impact in the following ways:
- Develop a deep understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
- Act as the central point of escalation across Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver operational analytics, insights, and transparency into service performance
- Guide service evolution based on client requirements and changing operating model
- Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
- To be successful in this role, you will need to have:
- Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
- Acquire deep knowledge of products and services across multiple lines of business and geographies.
- Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
- To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required
- 7-10 years minimum related work experience preferred
- Experience in an operational area and/or client services preferred
- Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts
Job description provided by BNY.
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