Senior Specialist, Client Operations

• We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Pune.
• In this role, you’ll make an impact in the following ways:
• Work with external Investment Managers, clients and Middle Office, to monitor and resolve more complex day-to-day issues while coordinating with appropriate resources /teams at BNY Mellon.
• Supports Investment Managers, clients and Middle Office, in addressing more complex operational and technical issues and ensuring requests are executed within the timeline.
• Applies intermediate problem-solving skills, experience, and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Provides Investment Managers, clients and Middle Office, information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Act as an escalation contact for the team.
• Recommends process improvements.
• Inform the Back-up promptly about any significant changes in the client relationship.
• Prompt communication/escalation of extraordinary, difficult, and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions.
• Supports multiple, moderately complex client accounts.
• Flexible to extend to meet Investment Managers / Clients Expectations.
• Work on training plan and execution.
• To be successful in this role, we’re seeking the following:
• Strong knowledge of Trade life cycle, trade settlement, Cash processing and investigations.
• Experience in dealing with swift messages MT103, MT202, MT910, MT540, MT304 ..
• Efficient, structured, independent, and autonomous working.
• Flexible to extend to meet client deadlines.
• Adherence to the internal control, reporting and compliance guidelines.
• Ability to motivate and develop people.
• Lead change initiatives.

Leadership Skill

Client focused, Efficient and proactive