At a glance
- Type
- Full Time
- Location
- Bengaluru, IN
- Posted
- Oct 5, 2026
- Visa sponsorship
- Black Box sponsorsFrom recent H-1B filings
- Company size
- Startup (1-50)
- Industry
- Media/Entertainment
About the role
- Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster.
- Maintaining VoIP systems, ensuring high availability and optimizing communication solutions.
- Provide Level 2 remote technical support for all Cisco UC products and services to end users.
- Manage Tickets, incident, problem, change & development requests via ITSM
- Ability to isolate the problem and fix or escalate to the next level on timely manner and ensure timely updates..
- Ability to work with Cisco TAC and other vendors / service providers until resolution.
- Troubleshoot and resolve issues related to voice, video, and messaging systems.
- Participate in regular meetings and discussions to review incidents, changes, and releases, providing insights and recommendations for improvement.
- Perform change and release management activities, including planning, testing, and implementing changes to Cisco UC environments.
- Basic experience troubleshooting telecommunications equipment and technologies including ISDN T1 & E1.
- Document configurations, processes, and system changes.
- Strong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP
- Strong understanding and knowledge of networking concepts such as TCP/IP, DNS, DHCP, and TFTP
- Strong understanding and knowledge Cisco Collaboration products such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection(CUC), Cisco IM & Presence, Cisco Voice Gateways, and Cisco Expressway.
- Proficiency with monitoring and troubleshooting tools like RTMT, Dialed Number Analyzer, etc.
- Perform other duties as assigned
- Familiarity with cloud-based voice solutions such as Microsoft Teams Voice, Webex, or Zoom Phone is a plus.
- Certifications such as CCNA Collaboration, CCNP Voice, or equivalent are preferred.
About Black Box
Black Box
Media/Entertainment · Startup (1-50)
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