Technical Project & Business Analyst - Bilingual

Job Location Mississauga Corporate Office

About the role

The Bilingual Technical Project & Business Analyst is responsible for leading and delivering technology projects that support Chartwell’s business objectives. This role works closely with stakeholders to gather and analyze business requirements, design technology solutions, and coordinate project activities from planning through implementation and post-go-live support.

The successful candidate combines strong project management and business analysis skills with a customer-focused approach. They are an effective communicator, capable of managing multiple projects simultaneously, collaborating with business and vendor partners, and ensuring solutions are delivered on time, within budget, and aligned with organizational standards, security requirements, and operational needs.

Please note: Chartwell operates residences across Canada, including Quebec. Fluency in both English and French is required to effectively communicate with stakeholders and support project delivery across the organization.

Key responsibilities

Business Analysis & Project Leadership

• Collaborate with key stakeholders across Chartwell to gather, document, and validate business requirements.
• Translate business requirements into actionable tasks, functional specifications, and technical deliverables.
• Create, review, and maintain all required project documentation in accordance with Chartwell standards.
• Develop, analyze, and validate detailed functional and business requirements.
• Analyze and document current-state and future-state business processes.
• Manage project scope, timelines, resources, risks, and budgets using Agile and/or Waterfall methodologies.
• Coordinate cross-functional activities between business units, IT teams, and external vendors.
• Track and manage vendor deliverables to ensure project milestones and timelines are achieved.
• Participate in project closeout activities, lessons learned, and documentation completion.

Implementation & Support

• Support system implementations and go-live activities, including onsite deployment support when required.
• Provide post-go-live support to ensure successful adoption and stabilization of solutions.
• Develop end-user and support documentation, including training materials and process guides.
• Act as a liaison between business stakeholders, IT teams, vendors, and other departments as required.
• During the initial post-go-live support period, manage escalated or referred Service Desk incidents and document resolutions in accordance with Service Desk standards.
• Assist in the delivery of training to end users and Service Desk staff as required.

Qualifications

• Bilingual (English and French) with excellent verbal and written communication skills in both languages. This is a mandatory requirement.
• Minimum 5 years of experience as a Business Analyst, Project Manager, or a combination of both roles within a complex technical environment.
• Experience leading enterprise-scale hardware and software implementations from initiation through deployment and support.
• Proven ability to manage multiple concurrent projects and priorities.
• Experience in retirement living, healthcare, or another complex business environment is an asset, but not required.

Skills & Abilities

• Strong business analysis and requirements management skills.
• Strong project management and organizational skills.
• Knowledge of telecommunications concepts and terminology.
• Understanding of Emergency Help Call Systems (EHCS).
• Working knowledge of information technology infrastructure and systems.
• Excellent verbal and written communication skills.
• Strong facilitation, stakeholder management, and problem-solving abilities.
• Exceptional attention to detail and analytical thinking.
• Strong time management skills with the ability to manage multiple priorities simultaneously.
• Brings people together, navigates uncertainty, resolves challenges, and maintains momentum
• Ability to build trust and influence others at all levels of the organization.
• Customer-focused with a commitment to service excellence.
• Ability to work independently and collaboratively within cross-functional teams.

Working Conditions

• Hybrid work environment, with a combination of remote and in-office work.
• 30-50% travel within Canada, to support project planning, workshops, training, and go-live activities.
• Ability to work flexible hours on occasion to support project milestones.
• Frequent collaboration with cross-functional teams, business leaders, vendors, and external partners.
• May occasionally be required to work outside of regular business hours during critical project implementations or go-live activities.