Job detailed description

Must have good knowledge in working on MS office applications.

Role of Billing for global customers

Reporting actual Billing against monthly targets
Quality review of Billing process
Follow up through mails and calls
Escalation of issues to Stake holders.
Should be able to solve & help customers and business teams in case of queries related to their invoices
Research and analyse the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally
Excellent written & verbal communication,
Should have a good attitude to learn and be committed
Exposure in SAP/S4HANA will be added plus point
Required Skills for the role
Commerce and accounting background
Ability to analyse the past due receivables
2-3 Years of experience mainly in BPO.
Good Oral and Written communication skills
Experience in follow up through mails and calls
Worked on Billing/Cash App/Collections
AR process knowledge (Preferably End to End)
Experience in Excel as well as PowerPoint presentation
Should be willing to work in shifts

SAP/S4HANA experience

Operations review with client and management

Job description provided by Conduent.
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