- Must have good knowledge in working on MS office applications.
- Role of Collections/Cash app for global customers
- Reporting actual Cash Applications/ Collections against monthly targets
- Quality review of Cash Application/Billing process
- Follow up through mails and calls
- Escalation of issues to Stake holders.
- Should be able to solve & help customers and business teams in case of queries related to their invoices
- Research and analyse the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
- Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
- Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally
- Excellent written & verbal communication,
- Should have a good attitude to learn and be committed
- Exposure in SAP/S4HANA will be added plus point
Job description provided by Conduent.
View the original posting
