Job Requirement
- 12+ years in BPO operations, Finance & Accounting services (Automotive domain added advantage)
- 5+ years in senior leadership or director‑level roles, leading large-scale global operations of 500+ FTEs.
- Strong experience in multi‑tower delivery, governance, contract negotiations, and operational excellence.
- Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization (SAP).
- Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability.
- Available to work in UK hours.
Job Responsibilities
- Leads global, multi‑tower operations for 500+ FTEs, driving strategic execution, performance stability, and resource optimization across delivery locations.
- Spearheads digital transformation initiatives—including automation, AI, analytics, and ERP modernization—to improve efficiency, accuracy, and scalability.
- Manages end‑to‑end financial governance, ensuring commercial discipline, profitability, and strong executive‑level client partnerships while supporting business growth.
- Builds organizational capability by developing leaders, strengthening succession pipelines, and fostering a high‑performance culture focused on accountability and innovation.
- Ensures smooth functioning by overseeing operations & teams.
- Participates in organizational initiatives and discussions for growth and development.
- Ensures optimal staffing and spearheads recruitment and training strategies.
- Works closely with the leadership to develop and implement strategy to achieve departmental objectives and targets.
- Oversees financial functions for the team and drives financial efficiency for the team.
- Supports business development by participating in business development initiatives and discussions with internal stakeholders and clients.
- Represents team in leadership and client meetings.
Job description provided by Conduent.
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