Manager of Data Quality

• Role: Manager of Data Quality
• Location: Bangalore/ Chennai
• Schedule: 6.30pm to 3.30 am/ 1:00pm to 9:00pm
• Working model: Hybrid

Introduction

The Business License Manager is responsible for overseeing the day-to-day operations of the business licensing function, ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives.

Some of the things you’ll be doing

• Strategic & Operational Leadership

• Own and align departmental mission, strategy, and roadmap with organizational goals.
• Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
• Design and implement process and operational policies to drive efficiency and scalability.
• Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
• Maintain the highest levels of accuracy and operational excellence across all deliverables.
• Drive a strong “first-time-right” culture to minimize rework and errors.

• Business License Operations Management

• Oversee issuance, renewal, and lifecycle management of business licenses across multiple jurisdictions.
• Manage inventory, compliance timelines, documentation, and operational controls.
• Handle customer complaints and manage client escalations effectively.
• Ensure adherence to SLA commitments.
• Coordinate and complete tasks with team members within stipulated timelines.
• Work across global time zones as per project and jurisdictional requirements.
• Ensure highest levels of productivity, service quality, and client satisfaction.

• Performance Management & KPI Monitoring

• Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
• Allocate workload effectively to ensure SLA adherence and operational balance.
• Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
• Conduct performance reviews and provide structured feedback.
• Recognize and reward high performance.
• Proactively report and respond to operational issues and drive them to resolution.

• People Leadership & Development

• Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
• Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
• Identify training needs and provide structured coaching.
• Motivate team members to achieve objectives.
• Listen to team feedback and resolve issues or conflicts constructively.
• Organize team-building activities to strengthen engagement and collaboration.

• Cross-Functional & Stakeholder Collaboration

• Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
• Manage stakeholders across jurisdictions effectively.
• Present findings, operational updates, and performance metrics to management.
• Ensure strong communication and alignment across business units.
• What technical skills, experience, and qualifications do you need?
• Minimum 7–12 years of experience in business operations, licensing, compliance, or customer service environments.
• At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
• Bachelor’s degree in Commerce, Business, or related field.
• Proven track record of mentoring and developing employees.
• Experience managing SLA-driven environments and performance metrics.
• Experience handling cross-jurisdictional operations is preferred.
• Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.

Proficiency in Microsoft Office Suite

Advanced Microsoft Excel

PowerPoint

SharePoint

• Experience in reporting, query handling, and management presentations.
• Strong process documentation and reporting skills.
• Excellent organizational and time management skills.
• Strong decision-making and problem-solving capabilities.
• Effective stakeholder management skills.
• Excellent written and verbal communication skills.
• High attention to detail.
• Strong change management capability.
• Flexible to work beyond stipulated working hours when required.