Technical Support Engineer 2- IT Tribal Solutions

Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite|

Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective: Technical Support Engineer 2's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer 2 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.

Primary Tasks

• Applies company policies and procedures to complete routine tasks.
• Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
• Contributes to and follows detailed instructions for defined processes on most work.
• Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
• Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
• Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
• Create and maintain knowledge base articles to aid in problem resolution.
• Provide intermediate troubleshooting across stage, test, and production environments.
• Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary.
• Other duties may be assigned by management.

Requirements

• Associate's degree in computer science or equivalent education, relevant certifications, or 2 years related work experience.
• Intermediate experience supporting various operating systems.
• Intermediate experience supporting desktop and server environments.
• Intermediate experience creating automation for installations, configuration changes, and system management.
• Intermediate experience troubleshooting pre-deployment and post go-live issues.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Two years of related work experience

• Applies company policies and procedures to complete routine tasks.
• Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests.
• Contributes to and follows detailed instructions for defined processes on most work.
• Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
• Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
• Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
• Create and maintain knowledge base articles to aid in problem resolution.
• Provide intermediate troubleshooting across stage, test, and production environments.
• Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary.
• Other duties may be assigned by management.

• Associate's degree in computer science or equivalent education, relevant certifications, or 2 years related work experience.
• Intermediate experience supporting various operating systems.
• Intermediate experience supporting desktop and server environments.
• Intermediate experience creating automation for installations, configuration changes, and system management.
• Intermediate experience troubleshooting pre-deployment and post go-live issues.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Two years of related work experience