Sr. Unified Communications Engineer

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INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives.

Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, finanical assistance for continued education, 24/7 health support and more.

Take the first step toward growing your career by joining us.

The Senior Unified Communications Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Senior Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines.

Senior Infrastructure Engineers support lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Senior Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a continual process improvement life-cycle part of our IT Service Management discipline.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

The Senior Unified Communications Engineer responsibilities include, but are not limited to, the following:

Mentoring and training of junior team members

Serves as an escalation point for Infrastructure Engineers

Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals

Assists with roadmap planning of production infrastructure keeping versions current and supported

Implements and maintains enterprise standards for applications and infrastructure

Installs and configures systems according to design specifications

Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components

Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained

Supports testing and evaluation of technologies under review

Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems

Provides technical support and 24X7 incident response

Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances

Assists with the development and ongoing support of annual infrastructure performance and capacity reports

Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind

The Infrastructure Engineer reports to a Manager of Information Technology Services. Additionally, the Senior Infrastructure Engineer is accountable for responding to training and direction from Lead Engineers, Architects, the Project and Service Management Offices.

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. May be required to walk or drive to and from various INTEGRIS Health facilities. Required working at computer terminal for long periods of time. May be required to work long hours for prolonged time periods during specific phases of project activities and/or emergency situations. May receive multiple callbacks during system emergencies.

4 years of relevant experience or bachelor’s degree in related field required

Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines

Works with the business units to assist with the application of technology

Intermediate level certification (ex. Include: RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.

4 years' experience can substitute certification requirement

ITIL certification within 6 months of employment

Must be able to communicate effectively in English (Verbal/Written)

Previous work experience with Wide Area and Local Area Network Infrastructure

Previous work experience with management platforms and remote monitoring preferred

Previous work experience with a protocol analyzer preferred Infrastructure Engineer Storage

Must have experience in mid to large enterprise environment

Working knowledge of Storage Area Networks and Fiber Channel Switch Infrastructure

50% of relevant experience must be with an emphasis in storage related infrastructure Engineer Systems

Microsoft certifications preferred

Experience in Microsoft Active Directory preferred Infrastructure Engineer Unified Communications

Requires knowledge in telephone switching architecture including legacy and VoIP systems

Requires working knowledge of mobile telecommunications provisioning and troubleshooting

Requires the ability to use and interpret syslog and call detail records

Knowledge of telecommunications alarm management platforms and remote monitoring experience preferred

Working knowledge of Ethernet, Internet Protocol, Routing, and QoS preferred