This role is 4 days onsite (Monday-Thursday) at our Boca Raton, FL HQ.
The Senior Manager, Digital Experience owns the end-to-end online shopping experience for the Office Depot Business platform. This is a hands-on role: you will set the roadmap and manage a small team, while also personally driving day-to-day optimization of on-site search, content pages, navigation, and personalization to improve conversion, engagement, and customer satisfaction.
Primary Responsibilities
Site Search & Findability
Own on-site search relevance, ranking, synonyms, merchandising rules, and search analytics within Bloomreach; continuously test and tune to improve find-rate and conversion.
Content & Landing Pages
Manage the roadmap, creation, and optimization of category, campaign, and content pages, ensuring consistency with brand standards and business priorities.
Personalization & Testing
Define and prioritize A/B and multivariate tests; partner with analytics/product teams to implement personalization strategies across search, content, and merchandising, leveraging Bloomreach's discovery and personalization capabilities.
UX Optimization
Identify friction points across the customer journey and partner with UX/design and product teams to improve usability and performance.
Team Leadership
Hire, coach, and manage a small team of analysts/specialists; set goals, review work, and develop talent.
Cross-functional Partnership
Collaborate with IT/engineering, marketing, merchandising, and customer insights teams to prioritize and deliver digital experience initiatives.
Governance & Standards
Ensure changes to search, content, and site structure follow change-control processes and align with brand, accessibility, and compliance standards.
Education and Experience
- Level of Formal Education: Bachelor's degree or equivalent experience
- Area of Study: Business, Marketing, or related field, or equivalent experience.
- Minimum Years of Experience: 8
- Type of Experience: Experience in eCommerce, digital merchandising, UX, or related digital experience roles, including 2–3 years managing a team.
- Special Certifications: Experience in B2B eCommerce or office supplies/business services industry.
- Bloomreach certification or hands-on implementation experience.
- Background in agile/scrum delivery environments.
Technical Competencies & Information Systems
- Expert level working knowledge of Agile development process
- Skilled in developing and communicating ecommerce strategies, plans, and business results
- Strong experience with Web Analytics software such as Adobe Analytics, Google analytics, Google Ads or similar analytics platforms. ODP
- Strong experience with different E-comm, marketplace, monetization platforms like Shopify, Vtex, Rithum, Criteo etc.
Experience with cross-sell/upsell recommendation tools
Experience leveraging AI in development and execution of ecommerce products and experience optimization strategies
Skills & Abilities
Strong business acumen and results-driven mindset
Deep experience in retail ecommerce with a consumer-facing brand
Strong communication and interpersonal skills
Ability to build strong relationships with cross-functional partners within a diverse organization
Ability to multi-task and prioritize
Sound management and administrative abilities
About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
Job description provided by The ODP Corporation.
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