Sr System Analyst - Cellular & Voice Communications Network Engineer

Join us as a Cellular & Voice Communications Network Engineer and help sustain the communications platforms that support critical operations across New York City, Westchester, and the Orange & Rockland service territories. You will engineer, administer, and improve public and private cellular connectivity and enterprise voice services, strengthen reliability and cybersecurity, and coordinate with carriers, vendors, and internal partners to resolve complex service issues.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

Lead the end-to-end onboarding, configuration, provisioning, activation, and lifecycle support of cellular and LTE/5G modems across private wireless and commercial carrier networks

Serve as the primary technical liaison with wireless carriers to administer SIM/eSIM services, resolve outages and coverage issues, monitor service performance, and drive escalations through resolution

Support administration of centralized modem and IoT management platforms to monitor device health, deploy approved configurations and firmware, and maintain operational visibility across the field device fleet

Monitor, administer, and troubleshoot enterprise voice and collaboration services, including Cisco Unified Communications Manager, Cisco Unity, SIP trunking, voice gateways, turrets, call recording, and cloud contact center platforms

Manage modem inventory, APN configurations, IP addressing, service profiles, and telecom utilization data to improve asset control, optimize device pools, and identify redundant services

Assess vendor security advisories, coordinate vulnerability remediation, evaluate product lifecycle status, and implement approved firmware and configuration hardening for distributed communications assets

Resolve assigned incidents and service requests, perform root-cause analysis, and support infrastructure upgrades, disaster recovery exercises, off-hours deployments, and emergency response activities

Coordinate contractors and vendors, review technical deliverables and statements of work, and maintain network diagrams, standard operating procedures, support documentation, and deployment playbooks

Follow cybersecurity, resiliency, monitoring, and change management requirements, and participate in the on-call rotation supporting 24x7 operations.

Perform other related tasks and assignments as required

Direct and oversee employee and contractor field activities, ensuring assigned work is completed safely, efficiently, and in accordance with company procedures

Required Education/Experience

• Bachelor's Degree and a minimum of 3 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
• Associate's Degree and a minimum of 5 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
• High School Diploma/GED and a minimum of 7 years of full-time relevant work experience in the information technology field

Relevant Work Experience

• Demonstrated understanding of architecture practices that support reliable, maintainable, reusable, scalable, and extensible solutions, including cybersecurity principles, required
• Hands-on experience activating, provisioning, and troubleshooting enterprise cellular/LTE modems and IoT gateways on private wireless and commercial carrier networks, required
• Experience working with wireless carriers, using carrier enterprise portals, and managing escalations for service impairments and line administration, required
• Experience using centralized modem management and monitoring platforms to monitor device health, deploy firmware and security updates, and manage operational field devices, required
• Working knowledge of enterprise VoIP, SIP trunking, dial plans, IP routing, APNs, private IP addressing, voice gateways, call recording, and contact center platforms, required
• Experience managing telecom inventory, line utilization, and cost optimization via Telecom Expense Management Systems (TEMS), required
• Experience troubleshooting packet-level network data using tools like Wireshark, traceroutes, and network diagnostic utilities, preferred
• Experience developing and deploying automations for network, telecom, and field device management, including monitoring, alerting, provisioning, reporting, and operational support processes, preferred

Skills and Abilities

• Demonstrated analytical skills
• Excellent collaboration and team building skills
• Strong written and verbal communication skills
• Demonstrated time management and priority setting skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Licenses and Certifications

Driver's License Required

Other: CCNA / CCNP (Enterprise, Collaboration, or Service Provider), or carrier/vendor certifications (e.g. Cradlepoint Certified Network Associate/Professional, Digi, or equivalent) Preferred

Physical Demands

Ability to push, pull, and lift up to 40 pounds

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Occasional travel to Orange & Rockland County locations