Siebel Techno Functional Consultant

• Title: Siebel Techno Functional Consultant
• Location: India
• Education: Bachelor’s Degree
• Experience Level: 10+

Key Responsibilities

• Strong analytical and troubleshooting skills with the ability to identify and resolve complex
• application and operational issues.
• Ability to quickly learn and understand Sleep Number business processes across multiple
• domains, including Order Management, Payments, Fulfillment, and Customer Service.
• Experience working with Fusion applications, JSON payloads, and data integrations.
• Ability to analyze payloads and apply Sleep Number business process knowledge to investigate
• and resolve SIQ, PET, and Web Order incidents.
• Working knowledge of Linux operating systems and related support activities.
• Strong understanding of Oracle Siebel architecture, business processes, and core
• functionality. Experience supporting customer data management and privacy-related processes
• is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

• Responsible for supporting Oracle Siebel operational processes, including executing, monitoring
• and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all
• jobs complete successfully and efficiently across various execution frequencies.
• Siebel Incident Management (L1.5 to L2)
• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order
• Management, Payments, and related functional areas. The resource will perform
• troubleshooting and deliver timely resolutions in accordance with established SLAs.
• SIQ/PET/Web Order Incident Management (L1.5 to L2)
• Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications
• with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues
• impacting customer orders, account information, and product availability within the SIQ
• ecosystem. This area generates over 100 incidents per month.

CCPA Request Management

• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy
• requirements and legal obligations. This includes processing requests such as Do Not Call, Do
• Not Market, and other privacy-related actions within required SLA timeframes. This workload
• averages more than 50 requests per month.