ServiceNow Administrator _ Tier 3

• Title: ServiceNow Administrator
• Location: Remote
• Education: Any Degree
• Design, implement, and maintain core ServiceNow platform capabilities, including CMDB, Discovery, AI Assist, Knowledge Management, and other platform features.
• Administer and maintain the ServiceNow SaaS platform, including instance cloning, backup and recovery, upgrades, patching, and troubleshooting performance degradation or service disruptions.
• Configure, support, and maintain MID Servers, Discovery, Service Mapping, and enterprise integrations.
• Collaborate with development teams and provide hands-on development support when required.
• Manage users, groups, roles, ACLs, and overall platform security and governance.
• Monitor platform performance, perform system health checks, and proactively identify opportunities for optimization.
• Troubleshoot and resolve platform-related incidents, service disruptions, and business process issues.
• Drive platform standardization, governance, and best practices to improve operational efficiency and data quality.

Responsibilities for SNOW Administrator

• Strong expertise in ServiceNow platform administration and architecture.
• Hands-on experience implementing and supporting ServiceNow modules such as ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping.
• Strong knowledge and experience enabling and supporting AI capabilities within the ServiceNow platform, including AI Assist, Predictive Intelligence, and Virtual Agent.
• Strong understanding of certificate management, knowledge management, and workflow automation processes that improve platform reliability, security, and data accuracy.
• Experience managing integrations, MID Servers, Discovery schedules, and platform health monitoring.
• Strong understanding of ServiceNow licensing models, governance practices, invoice validation, compliance reviews, and true-up activities.
• Experience with platform housekeeping activities, including data archiving, retention policies, table maintenance, data cleanup, and performance optimization.
• Strong knowledge of instance cloning, backup and recovery procedures, upgrade planning, and platform lifecycle management.