Essential Functions/Responsibilities
- Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow.
- Provide support and solutions via ServiceNow within SLAs
- Prioritize support requests based on customer impact
- Identify solutions for system users that improve business processes
- Collaborate with project teams and service desk.
- Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.
- Complete regularly scheduled User Administration audits to optimize user security.
- Participate in regular reviews of support requests to identify training or documentation requirements.
- Recognize and communicate system errors or outages
- Fulfill on-call duties as required for support requests after hours and on weekends.
- Flexibility for attending or responding to early morning and late night meetings and inquiries
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Performs other duties as assigned
Skill Set / Competencies Required
- Knowledge of user administration principles and user security standards
- Strength in communicating technical information in non-technical terms.
- Excellent customer service and interpersonal skills; ability to relate to others
- Professional verbal and written communication skills (English)
- Strong analytical and problem solving skills
- Maintain flexibility and creativity in a variety of situations.
- Strong organizational and time management skills consistently sets goals and meets deadline.
- Working knowledge of Microsoft Outlook, Word, Excel other core software systems
- Work Experience and Education
- Graduates / Postgraduates in any stream
- 3 plus years of related experience.
- Excellent communication skills.
Experience is YSR scripting preferred
- Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow.
- Provide support and solutions via ServiceNow within SLAs
- Prioritize support requests based on customer impact
- Identify solutions for system users that improve business processes
- Collaborate with project teams and service desk.
- Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.
- Complete regularly scheduled User Administration audits to optimize user security.
- Participate in regular reviews of support requests to identify training or documentation requirements.
- Recognize and communicate system errors or outages
- Fulfill on-call duties as required for support requests after hours and on weekends.
- Flexibility for attending or responding to early morning and late night meetings and inquiries
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Performs other duties as assigned
Skill Set / Competencies Required
- Knowledge of user administration principles and user security standards
- Strength in communicating technical information in non-technical terms.
- Excellent customer service and interpersonal skills; ability to relate to others
- Professional verbal and written communication skills (English)
- Strong analytical and problem solving skills
- Maintain flexibility and creativity in a variety of situations.
- Strong organizational and time management skills consistently sets goals and meets deadline.
- Working knowledge of Microsoft Outlook, Word, Excel other core software systems
- Work Experience and Education
- Graduates / Postgraduates in any stream
- 3 plus years of related experience.
- Excellent communication skills.
- Experience is YSR scripting preferred
Job description provided by Newmark.
View the original posting
