Vertiv Technology/Software

Sales Operations & Support Specialist - Export Business

Pune, India In person Full-time
  • Export Shipment and Collateral Management
  • This section focuses on operational oversight and documentation accuracy for technical products.
  • Plan, schedule, and coordinate the export of goods, including transportation, documentation, and customs requirements.
  • Ensure timely shipment and delivery of goods to meet customer expectations and avoid penalties or delays.
  • Oversee the correct preparation of export documentation such as invoices, packing lists, certificates of origin (FTA/AIFTA etc.
  • Ensure to share them in a timely manner with the relevant regional Interco team.
  • Coordinate with Engineering to ensure product specifications, technical manuals, and compliance certificates are included in the export documentation package.
  • Product and Engineering Interaction
  • This section defines the collaboration with the technical teams.
  • Lead Cross-Functional Teams: Serve as the liaison between Interco/Commercial teams and the Engineering/Manufacturing departments.
  • Technical Readiness: Work with Engineering to track the design freeze, compliance sign-off, and production readiness of new or updated electrical/mechanical products intended for export.
  • maintain a foundational understanding of the technical side of the export product line to accurately represent technical status and requirements in planning meetings.
  • Risk Mitigation: Identify and proactively communicate product-related risks that could impact export timelines, such as regulatory compliance issues or last-minute design changes.
  • Risk Mitigation & Process Optimization
  • This section is focused on continuous process improvement.
  • Identify and mitigate risks in the export process, including issues related to customs, logistics, or international regulations
  • Take the ownership of Developing, refining, and implementing efficient Interco export processes and workflows to streamline export operations
  • Identify bottlenecks or inefficiencies in the export processes and recommend solutions to enhance effectiveness and speed
  • Work with Engineering to define clear handover points (e.g., Product to Documentation or BOM to Logistics) to reduce delays.
  • Resolve any issues that arise during the shipment process, such as delays, damaged goods, or customs holds
  • Inventory, SIOP, and Product Lifecycle Management
  • This section includes the planning role, incorporating engineering readiness into the SIOP process.
  • Discuss with the regional Interco team and Plan to liquify the inventory in a timely manner.
  • Coordinate with regional Interco team and inform Demand /factory team if any order is expected to delay.
  • Conduct and attend weekly SIOP meeting for product readiness date.
  • Ensure Engineering's inputs on product testing, quality checks, and final assembly schedules are integrated into the SIOP meeting's discussion on the product readiness date.
  • Monitor FOC shipments (in case of need) through periodic credence meeting etc
  • Export Order Dashboard and Interco Communication Management
  • Maintain export Smartsheet on a regular basis.
  • Share weekly OB and sales reports with LOB/region classification and tables.
  • Upload and maintain Interco order status on EBO for respective region
  • Ownership of maintaining the latest lead time sheet for all the export products on EBO
  • Lead the weekly meeting with Interco teams and effectively and timely communicate the order acknowledgement.
  • Qualifications: -
  • Required/ Minimum Qualifications: -
  • Bachelor’s Degree/ Diploma or equivalent of 5-10 years’ experience
  • Proven experience in project management, preferably in process improvement or organizational development projects.
  • Additional / Preferred Qualifications: -
  • Background in Thermal/ Power
  • Experience in implementing continuous improvement methodologies.
  • Six Sigma / Lean certifications / PMP or any other Project Management certification
  • Strong analytical and problem-solving skills, utilizing data-driven insights for decision-making.
  • Excellent communication and interpersonal skills, conveying complex concepts clearly.
  • Ability to create and manage comprehensive documentation systems.
  • Demonstrated project management skills, planning, executing, and overseeing projects from conception to completion.
  • Experience leading change management initiatives, guiding teams through transitions.
  • Proven leadership skills, motivating and guiding cross-functional teams toward common goals.
  • Ability to adapt to a dynamic work environment, managing multiple priorities and deadlines

Job description provided by Vertiv.
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