Data Center Analyst

Data Center Analyst - IT Operations Objective: End-to-End Data Center Infrastructure Management & Operational Excellence

• Gain and maintain deep expertise across all corporate data centers (DC4, DC5, DC6), including power systems (UPS, generators, batteries), HVAC/CRAC systems, fire suppression and detection mechanisms, network/MDF/IDF layouts, structured cabling, and access controls.
• Lead preventive maintenance, availability risk assessments, and modernization initiatives ensuring Tier level compliance and 99.99% operational uptime.
• Own execution and continuous improvement of data center health scorecards, facility audits, redundancy validations, capacity management, and sustainability practices.
• Manage vendor engagement lifecycle — scope definition, work permit approvals, supervision of maintenance works, validation of deliverables, and service performance reviews.
• Function as onsite Incident Commander during emergencies (power, cooling, network, environmental issues) ensuring swift mitigation and minimal business impact Objective: Batch Operations and Workflow Reliability
• Continuously monitor job executions via Control-M Enterprise Manager.
• Promptly investigate and respond to job failures.
• Perform job holds, reruns, kills, and loads as required.
• Coordinate with OS, network, and Security teams as needed.
• Document incidents and escalate per the escalation matrix.
• Monitor Control-M infrastructure for high availability, performance, and scalability.
• Troubleshoot basic job execution issues, dependencies, and resource allocation.
• Maintain accurate logs of all operations and incidents for audit and handover. Objective: Monitoring Strategy, Physical Security & Compliance Governance
• Use advanced monitoring tools (DCIM, Site Scan/Alber, SNMP tools, CCTV systems) to proactively identify and respond to events before service degradation occurs.
• Govern Data Center physical security standards including badge provisioning, video retention policy, rack access control, and compliance with security audits (SOX, ISO 27001).
• Lead Rapid Response communication — timely alerts/escalations, bridge coordination, and real-time updates for executives and stakeholder teams.
• Ensure audit-readiness through meticulous documentation, evidence gathering and policy enforcement. Objective: Data Insights, Reporting & Knowledge Management
• Maintain detailed logs of inspections, maintenance activity, and incidents to support data-driven decision making and shift turnovers.
• Publish weekly/monthly ops dashboards covering health, performance, recurring patterns, capacity, energy usage, and vendor SLA compliance.
• Manage continuous improvement of documentation including runbooks, equipment inventories, configuration diagrams, DR plans, and escalation workflows. Additional Leadership & Innovation Responsibilities
• Drive automation initiatives (scripted monitoring checks, digital logging, dashboarding, alert tuning) to reduce manual intervention.
• Participate in Data Center Strategy programs — migrations, cloud transitions, hardware tech refreshes, cage expansions, smart access solutions.
• Conduct BCP/DR failover drills with Infrastructure Teams and ensure recovery objectives are always met.
• Mentor junior engineers in operations best practices and oversee knowledge transition to new team members.
• Represent Data Center Operations in global governance forums and leadership reviews.
• Champion ESG goals: reducing power consumption and improving PUE (Power Usage Effectiveness). Expected Outcomes & Performance Measures
• 100% uptime of critical infrastructure supporting high-availability business services.
• Reduction in environmental incidents through faster mean time to detect (MTTD) & mean time to resolve (MTTR).
• Demonstrated operational maturity through automation, compliance, and cost efficiency improvements.
• Strong customer satisfaction from business units due to transparency and proactive communication. Qualifications:
• Bachelor's Degree or equivalent.
• Minimum 5 years of experience in a Data Center Operations role.
• Ability to work in shifts is important as this role will be part of a 24/7 team operating out of India.
• Familiarity with concepts of power, HVAC, and fire suppression systems within a datacenter environment.
• Existing experience with Site Scan, Alber, Lenel, Control-M, and Service Now are all valuable, but not required.
• Basic problem solving and analysis skills.
• Effective communication and coordination skills.
• Strong organizational skills.