Key Account Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Purpose

To acquire new Vodacom Enterprise customers across all product lines, retain the existing customer base, and grow business across approximately 5–10 accounts per year.

Key Accountabilities

• •Responsible for acquisition in Dar es salaam of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
• •Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
• •Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
• •Works collaboratively to provide direction on the service relationship for nominated accounts
• •Inputs to decisions on new propositions, product mix and services for customers

Who you are

Core Competencies

• •Excellent communication, negotiation and stakeholder management skills.
• •Strong analytical and logical reasoning skills, with the ability to translate customer insights into commercial opportunities.
• •Strong customer service and customer satisfaction focus.
• •Sound business acumen, including an understanding of profitability and virtual profit-and-loss management.
• •Results-driven, self-motivated and able to anticipate customer, competitor and market dynamics.
• Knowledge and Experience
• •At least three years of relevant industry or functional experience.
• •Strong understanding of customers’ industries, strategies and business needs, with the ability to position Vodacom solutions effectively.
• •Experience in building and maintaining relationships with key stakeholders across the value chain.
• •Telecommunications industry experience is an advantage.
• •Project knowledge and experience are an advantage.

Must-have Technical/Professional Qualifications

•Bachelor’s degree in Business Administration, Economics, Marketing or a related field.

•Strong analytical skills and commercial acumen.

•Proven ability to manage strategic customer accounts and deliver against commercial targets.

•High-level negotiation skills, particularly in high-value customer engagements.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.