Account Associate

• Immediate Superior: Operations Department Head
• Organizational Unit: Operations Department
• The position is responsible for supporting various project coordinators in the administrative aspects of a contract with a client, with a strong focus on billing collection.

Responsibilities

Act as the back-office / HQ point of contact for any other internal department to get accurate, up to date and comprehensive information about a project / contract during its execution phase.

Support project coordinators administratively in preparing various administrative paperwork (yet this is not an admin assistant job) to initiate or operate the project.

Responsible for client collections, including the timely issuance of billing (with Finance), the thorough follow-up of outstanding debts and the persuasive interaction to encourage timely debt payments.

Accountable for the project / contract documentation: consolidate, centralize, categorize and archive in an accurate, timely and comprehensive manner information about a project / contract. This includes all types of accreditation, the process of all kinds of Bonds, the relevant filling and documentation, the submission of Billing and collection.

Accountable for a) the respect of standard operating procedures, policies, guidelines and best practices, and b) the timely and accurate reporting of attendance and key performance indicators.

Render such other services and duties that maybe assigned from time-to-time.

Nature of Supervision

None.

Nature of Interactions

Internal to the Organization/Company

Department Contact With

Nature of Interaction

All Groups

Status of projects / as needed

Project Coordinators (Operations)

Transmit information for action / as needed.

Monitor and support proper documentation and reporting.

Sales

• Collaborate on sales opportunities identified by the operation team in the course of existing project execution.
• Facilitates the smooth project hand-over between sales and operations.
• Update the customer relationship management database.

Finance

• Review of progress billing and collections.
• Request and liquidation of cash advances / weekly or twice a month.
• Approval of Purchase Orders for tools and materials / as needed.
• Process and Internal Controls
• Monitor and support proper documentation and reporting by Project Coordinator.
• Implement plans and programs to improve operational process and effectiveness as well as internal and external customer satisfaction.
• HR and Admin
• Personal HR matters.
• External to the Organization

Department Contact With

• Nature of Interaction
• Contractors, Clients and/or Suppliers
• Act as the back-office / HQ point of contact for admin matters or if Project Coordinator on site is absent.
• Effective documentation and document processing related to project / contract.
• Effective client collections.
• Formulates and implements plans and programs to improve customer satisfaction in relation to sales activities.

Contractors

Submission of terms of references, drawings and bid documents / as needed.

Desired Qualifications

Work Experience1-3 years of experience in sales administration or account management; work experience in the construction company and/or allied services is preferred.

Level of KnowledgeManagement or Engineering college graduate, preferably Sales and Marketing specialization (if management).

Competencies

*

Core

Exemplifying Integrity

Thinking, speaking and acting the truth; fair and honest dealings with co-employees, workers, customers and other shareholders of the Company.

Trustworthy

Can be trusted to do the right things, delivers what is promised, and a good steward of resources entrusted to him or her.

Accountability

Holds himself or herself accountable for his or her area of responsibility; collectively, to the Company’s customers. If a problem occurs in one’s area of responsibility, he or she fixes it – with no excuses, no finger pointing.

Innovativeness

• Challenges technology to push the boundaries of the possible to deliver uniquely effective products and services.
• Commitment to Safety
• Takes responsibility for his or her own safety and the safety of co-employees, workers, customers and the public.

Coaching

Ability to develop and continually grow institutional competence through coaching and mentoring.

Teamwork

Ability to work harmoniously with others, supporting each other towards the achievement of Company goals and objectives.

Functional

• Knowledge and understanding of the Company’s products and services, and its operations
• Knowledge and understanding of the construction industry and its adjacent services
• Strict attention to detail, proactivity and respect of deadlines.
• Ability to collect payment and debts
• Possess good oral and written communication skills
• Proficient in MS Office, communication tools (Facebook Messenger, Viber, Skype, Slack), Customer Relationship Management (CRM) software.
• Ability to liaise with clients and suppliers in a timely and professional manner.