Your Opportunity We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback. Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients.
VHP is in an exciting growth stage, and now's a great time to join. What you will do - Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives - Deliver end-user training and workflow education for Epic applications - Share feedback on workflow challenges observed during support and training sessions. - Serve as a subject-matter resource for assigned Epic functionality - Assist with workflow testing, training environments, and end-user simulations - Troubleshoot moderately complex issues and determine appropriate resolution or escalation - Create and maintain training materials and support documentation - Support application upgrades and new functionality adoption What will make you successful here - Associates degree or Medical Assistance certification or equivalent experience - Experience providing Epic application support or training in a healthcare environment - Strong understanding of clinical or operational workflows - Excellent communication and presentation skills - Ability to work independently in a fast-paced, customer-facing environment Preferred Qualifications - Experience supporting Epic go-lives or large optimization efforts - Formal or informal training or instructional experience Key Skills & Competencies - Workflow observation and feedback - Adult learning and facilitation - Intermediate Epic application knowledge - Relationship building with clinical stakeholders - Problem-solving and adaptability Perks/Benefits - Annual Bonus Potential - 401(k) Match (100% up to 4%) - Health Benefits Effective Day 1 - Health & Wellness Stipend - Home Office Stipend Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information.
We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com http://vytalizehealth.com
Job description provided by Vytalize Health.
View the original posting
