Application Engineer

JOB TITLE : Application Engineer Vacancies : Mohali , Ludhiana , Mohali Minimum Qualification : B.Tech / Diploma in mechanical or equivalent qualification Experience : 1-5 years Skills required : Hands on knowledge in solidworks , MS Office ,Good Presentation and Communication skills Job Responsibilities :

• The primary role of an Application Engineer is to provide product support to customers by:
• Utilize your expertise in SolidWorks products to assist customers with challenges they face in production
• Follow up on Service Requests and Software Performance Reports generated through support cases
• Ensure that response time and customer satisfaction surveys meet goals
• Research solutions and create knowledge-base articles
• Conduct assigned training classes - Train customers on SolidWorks products
• Make on-site customer visits
• Travel to customer sites to provide onsite support and training
• Working with the sales team to accurately understand our customer's requirements.
• Progression into product demonstrations of SolidWorks to prospective customers *Candidate should have their own vehicle