Informatics Education Specialist

• DUTIES/RESPONSIBILITIES (include but are not limited to the following)
• Training and Education (Primary Focus)
• Plan, schedule, and deliver EHR end-user education using approved curricula, standardized workflows, and evidence-based adult learning principles.
• Conduct instructor-led, virtual, and blended training for clinical and non-clinical workflows.
• Provide one-on-one coaching, remediation, and time-limited at-the-elbow support focused on training reinforcement, workflow adoption, and competency validation, not ongoing operational support.
• Ensure users complete required training or approved test-out options and demonstrate competency within the EHR; coordinate remediation plans with department leadership as needed.
• Develop, maintain, and deliver EHR-related learning materials, including tip sheets, quick reference guides, and e-learning content aligned with standardized workflows.
• Support onboarding for new providers, new staff, and new departments through training pre-planning, go-live preparation, and short-term on-site or remote education support.
• Reinforce appropriate role-based EHR use by educating users on access-dependent workflows and system functionality, in coordination with established IT security and access management processes.
• Communicate training expectations, timelines, and completion requirements to support organizational readiness and consistent adoption.
• Collaborate with Informatics specialists, and operational partners to ensure training content aligns with approved system functionality, policies, and workflow standards.
• Communicate training expectations, timelines, and completion requirements to support organizational readiness and consistent adoption.

JEIP Program Leadership

• Own and run the JEIP (Just Epic Influencer Program) to scale EHR proficiency through departmental volunteer Super Users.
• Recruit, onboard, and train JEIPs in partnership with department leaders to ensure adequate coverage across operational areas.
• Deliver train-the-trainer education to JEIPs, including workflow standards, optimization best practices, and support pathways.
• Facilitate JEIP community engagement (huddles, refreshers, feedback loops) to reinforce consistent adoption and continuous improvement.
• Maintain JEIP rosters, competencies, and communication channels; escalate system/workflow themes to Informatics and IT leadership.
• Performance Support, Communication, and Customer Enablement
• Serve as a resource for end users
• Monitor user adoption and performance trends; provide feedback and targeted interventions to drive efficiency and reduce errors.
• Partner with operational leaders to identify training gaps and deliver targeted education aligned to WCHC workflows and performance priorities.
• Support troubleshooting of EHR-related issues during and after training, coordinating with Informatics Specialists and IT as appropriate.
• Document user needs and workflow specifications to support build requests, tools, reports, and system enhancements.
• Support change management activities for upgrades, new releases, and enhanced functionality by integrating updates into training materials and reinforcing workflow changes.
• Participate in testing and validation of system changes; document results and coordinate issue resolution with Informatics/IT partners.
• This role does not own system build or configuration
• Compliance, Safety, and Professional Standards
• Maintain working knowledge of HIPAA/HiTech and applicable regulatory requirements; reinforce compliant EHR use through training and reinforcement.
• Participate in audits/reviews of practices to support compliance and standardization.
• Model WCHC values, customer service standards, and professional behavior; maintain confidentiality of patient and organizational information.

Requirements

SKILLS AND ABILITIES

• Strong facilitation, presentation, and classroom management skills; able to adapt delivery to diverse learner needs.
• Excellent customer service orientation with demonstrated ability to partner with multidisciplinary teams.
• Ability to translate complex workflows into clear, actionable learning content and performance support tools.
• Detail-oriented with a focus on standard work, accuracy, and operational throughput.
• Ability to learn new technologies quickly and adapt in a dynamic healthcare environment.
• Proficiency with Microsoft Office tools (Word, Excel, and Visio); comfortable using remote training technology.

EDUCATION AND/OR EXPERIENCE

• Registered Nurse (RN) or equivalent clinical/non-clinical healthcare background required.
• Bachelor’s degree preferred; advanced degree or informatics-focused education is a plus.

• Three (3) years of healthcare experience preferred; five (5) years preferred for candidates supporting broad clinical and revenue cycle workflows.
• Experience with Epic or comparable clinical information systems required; Epic training, informatics, or workflow optimization experience preferred.
• Working knowledge of HIPAA/HiTech regulations and policies required.
• Preferred certifications in Epic applications or nursing informatics.

Summary

The Informatics Education Specialist drives end-user proficiency, adoption, and optimization of WCHC’s electronic health record (EHR) and related clinical and non-clinical workflows. This role is the training lead for EHR education and serves as the owner and coordinator of the Just Epic Influencer Program (JEIP) to build and sustain a train-the-trainer model across departments. In addition, the role provides targeted informatics support (at a smaller percentage of time) to reinforce standardized workflows, support change management, and partner with IT and operational leaders to improve system utilization, patient safety, and user satisfaction.

Primary focus is training and education (approximately 60–70% of time), with secondary focus on JEIP program leadership and targeted informatics specialist responsibilities (approximately 30–40% of time), adjusted based on organizational priorities.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.