Senior Manager, End User Computing

Who We Are Wayfair is a dynamic, cutting-edge technology company operating in the ecommerce space. We're committed to providing our customers with a best-in-class experience for all things home. We're looking for an experienced Senior Manager to lead our global Endpoint Engineering team. The team is responsible for corporate device management, including more than 80,000 computers, virtual desktops, and mobile devices, as well as the endpoints that power our retail locations.

In this role, you'll define and execute the strategy for the platforms behind Wayfair's modern, secure, and seamless digital workplace. You'll lead the evolution of endpoint management through automation, standardization, and engineering excellence, partnering closely with Security, Identity, IT Services and Support, and Retail Operations to deliver capabilities that improve productivity, strengthen resilience, and support the adoption of emerging technologies, including AI-enabled tools.

This position includes ~10% travel to partner with on-site staff, leadership, and operations teams. What You'll Do Lead, coach, and develop a team of endpoint engineers, setting clear goals, building career paths, and fostering a culture of ownership, automation, and continuous improvement. Own the strategy, roadmap, and governance for Wayfair’s computing platforms: IOS, Windows, Android, and Azure VDI. Support and drive the strategy, roadmap, and governance for Wayfair’s computers, desktops and laptops, conference room gear, and warehouse and retail devices, including smartphones, tablets, POS, and handheld scanners.

Drive the modernization of End User Computing by advancing automation, zero-touch deployment, self-service capabilities, and platform scalability. Establish engineering standards, operating practices, KPIs, and SLAs that improve platform reliability, service quality, and team effectiveness. Oversee application packaging, deployment, patching, and lifecycle management, including third-party software update cadences and testing frameworks, with scalable processes for onboarding new software and AI-enabled tools.

Partner with Information Security to maintain secure-by-design endpoint architectures, compliance standards, and device governance controls aligned with Zero Trust principles. Build trusted partnerships with Tech Support, retail and warehouse Operations,and corporate teams to deliver retail technology solutions that are reliable, secure, and scalable, including periodic store visits (~10% travel) to evaluate technology in the field.

Serve as a senior escalation point for complex or systemic endpoint issues, ensuring they are monitored, reported on, and remediated at scale using tools such as Intune, Jamf, Google, and SureMDM. Manage vendor relationships, licensing, budget, and lifecycle planning for endpoint technologies, and evaluate emerging tools that improve productivity and the employee experience. Ensure workflows, infrastructure, and support playbooks are documented so practices are consistent across all locations.

We Are a Match Because You Have 8+ years of experience in End User Computing, Endpoint Engineering, or a related discipline, including 3+ years leading technical engineering teams. Track record managing large-scale endpoint environments (10,000+ devices), with exposure to both corporate and retail IT systems. Deep expertise with enterprise endpoint management tools such as Microsoft Intune/SCCM, Jamf, Google, and SureMDM.

Hands-on experience with point-of-sale (POS) platforms and supporting retail infrastructure. Strong understanding of endpoint security, compliance, device governance, and Zero Trust principles, and familiarity with secure payment systems and in-store endpoint reliability. Experience building engineering operating models that emphasize automation, standardization, and continuous improvement, with working knowledge of PowerShell, Python, or Shell scripting and APIs.

Experience managing vendor relationships, licensing, and budgets. Excellent communication, stakeholder management, and cross-functional leadership skills, with the ability to adapt your style for retail associates, IT staff, engineers, and executives. Strong organizational skills and the ability to prioritize multiple initiatives in a dynamic, global business environment. Willingness to travel (~10%) to locations within the US and Canada.

Why You'll Love Wayfair Time Off: Paid Holidays Paid Time Off (PTO) Health & Wellness: Full Health Benefits (Medical, Dental, Vision, HSA/FSA) Life Insurance Disability Protection (Short Term & Long Term Disability) Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships) Mental Health Support (Global Mental Health, Global Wayhealthy Recordings) Caregiver Services Financial Growth & Security: 401K Matching (Employee Matching Program) Tuition Reimbursement Financial Health Education (Knowledge of Financial Education - KOFE) Tax Advantaged Accounts Family Support: Family Planning Support Parental Leave Global Surrogacy & Adoption Policy Professional Development & Recognition: Rewards & Recognition Global Employee Anniversary Awards Paid Volunteer Work Unique Perks: Employee Discount Global Pod Outings Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities.

As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.

Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy).

If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].