Senior Product Manager

Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team’s hybrid work schedule requirements. Senior Manager, Product Management Team: Customer Technology Location: Bengaluru, India (Hybrid) Who We Are At Wayfair, we're working to make shopping more personal, relevant, and easier for millions of customers. The Customer Understanding team builds the intelligence that helps Wayfair better understand what customers like, what they're looking for, and how their needs change over time.

We turn customer behavior and signals into shared capabilities that power better search, recommendations, personalization, and shopping experiences. This is an opportunity to work at the intersection of Product, AI/ML, and customer experience , solving problems at scale and shaping how Wayfair understands and serves its customers. Learn more about our technology teams on the Wayfair Tech Blog . What You'll Do Think big and work backwards from the customer : Imagine what a great shopping experience could look like, identify gaps in how we understand customers, and define what we need to build.

Shape strategy, not just a roadmap: Challenge assumptions, solve ambiguous problems, and build a clear point of view on where to invest and why. Work at the cutting edge of AI/ML and data : Partner with ML, Data Science, Data Engineering, and Platform teams to build scalable products, balancing model quality, performance, reliability, and cost. Connect technology to customer impact : Work with Search, Recommendations, and other teams to turn customer intelligence into better shopping experiences, and validate the impact with experiments.

See the bigger picture: Connect opportunities across teams, customer journeys, and businesses. Bring fresh thinking from industry trends and advances in AI. Navigate complexity and drive progress: Work across distributed teams with different priorities, build alignment, make trade-offs, and move things forward without waiting for perfect clarity. Own outcomes, not just delivery: Take products from discovery to launch and adoption, measure real impact, and adapt based on what you learn.

What We're Looking For 9+ years of product management experience , with a track record of owning complex products and delivering measurable customer or business impact. Strong product thinking, with the ability to break down ambiguous problems, identify opportunities, and build a clear strategy. Experience working with Engineering, Data Science, or ML teams on data-driven, platform, or algorithmic products. Strong analytical skills and experience using customer insights, data, and experimentation to guide decisions.

Ability to understand technical concepts and trade-offs, while staying focused on customer problems and business outcomes. Strong communication and collaboration skills, especially when working across multiple teams and stakeholders. It's a Plus If You Have Experience in e-commerce, personalization, search, recommendations, or customer data products. Familiarity with customer embeddings, intent modeling, recommender systems, or cold-start personalization.

Experience building ML-powered products or reusable data and intelligence platforms. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].