This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position. At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN. The SRB Customer Communications team sits within Marketing and is responsible for all email, app push, and SMS communications between SRB’s and our customers.
Within this team, the Product / Service Marketing Role will oversee the strategy, execution and growth of our internal strategic initiatives (i.e. Design Services, B2B, Loyalty, App, and more) across our owned channels (Email, SMS, Push) and cross functional marketing channels, reporting to the head of SRB Customer Communications. The role will be responsible for end-to-end product/service marketing experience across Customer Comms and operate as the core liaison between owned channels, cross functional marketing channels, and key initiative teams; partnering crossfunctionally driving an aggressive testing roadmap, owning campaign/initiative performance monitoring, and partnering with stakeholders across the org.
What You'll Do Build and drive the roadmap for key product and service marketing initiatives - identifying where / when / how we are incorporating communications of key initiatives across a variety of channel exposure lanes. Responsible for programming, execution, performance tracking and testing. You will keep a daily eye on health metrics, own the longer-term performance narrative, and quickly solve issues as they arise.
Shape the future of the email program and key initiative marketing strategy–adding to the long-term vision, identifying opportunities for improvement, and ideating on potential. Drive testing initiatives (ideation -> execution -> reporting) to drive meaningful results – lead 6 month planning cycles both internally and with cross-functional teams, prioritize the work on highest-ROI initiatives, track progress and make pivots when necessary, and have a finger on the pulse of industry trends and competitor best practices.
Become the email channel subject matter expert, gaining a deep understanding of our marketing strategy, customers, and operating model. Partner with cross-functional stakeholders, channel analysts, and operations to deliver best in class customer experiences Build relationships with multiple cross-functional partners, including Creative, Comms Platform, Service Teams and the broader Marketing organization. What You’ll Need Bachelor’s degree in Business, Economics, Marketing, or other concentrations with a quantitative focus, preferred. 2+ years of experience ideally in a data-driven marketing role, management consulting, startup/tech, finance, and/or strategy fields.
Experience with email marketing channels is a plus. Experience with basic statistical methods used in A/B testing (e.g., statistical significance, sample sizing, choosing KPIs, etc). Strong track record of driving impactful results, exhibiting a strong ability to come up with innovative ideas and solutions, and effectively communicating those ideas to team members or stakeholders Familiarity with marketing metrics and a proven track record of customer-first thinking.
SQL knowledge, data visualization experience (e.g., Looker) Google Sheets/Excel usage. Excellent attention to detail, critical thinking, verbal, and written communication skills. Ability to handle multiple priorities, learn quickly, and thrive in a fast-paced environment. A desire to win as a team - collaborative team player who wants to see themselves and others succeed and thrive. Benefits & Perks - US Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service. Global Traveler Health Insurance through GeoBlue. 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching. Automatic enrollment into Basic Life and Accidental Death & Disability Insurance. 401(k) matching with immediate vesting. Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
Tuition Reimbursement. Wayfair Employee Discount. Gym/Fitness Discounts (Wellhub and varying regional memberships). Exclusive access to thousands of perks & discounts through BenefitHub. Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities.
As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.
If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.
Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy).
If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
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