Commercial Strategy Associate

Salary Range: $68,000 - $74,000 per year This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday). At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN. Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with recent graduates who have 0-3 years of work experience.

We are continually recruiting candidates for this position on a rolling basis as we have a high volume of openings that become available. Who We Are: Wayfair’s Commercial organization delivers on Wayfair’s promise to help everyone anywhere create their feeling of home through building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience. This team builds strong relationships with suppliers to provide true partnership in helping customers create a space that reflects who they are and what they need.

They attract, grow, and retain Wayfair’s customer base through innovative marketing strategies. This team curates and refines product collections to enhance and optimize the shopping journey. As an Associate, you’ll develop and execute strategies that generate competitive advantages for Wayfair, and the results of your findings will improve the end-to-end supplier and customer experience. Team Placement: General Merchandising Can you spot what makes a product experience clear, compelling, and easy to shop—whether a customer is browsing online or interacting with it in person at our retail store?

Wayfair is seeking an Associate, Omnichannel Merchandising to help deliver a consistent, high-quality experience across our e-commerce sites and physical retail locations. This role will support Wayfair Verified and our Specialty Retail Brands (AllModern, Joss & Main, and Birch Lane), connecting product content and merchandising online with the data and materials that support customers and store associates in person. You will ensure product information, imagery, and on‑site presentation are complete, accurate, and on‑brand.

You’ll partner closely with merchants and cross‑functional teams, and use data to drive measurable improvements to the customer experience. Can you spot what makes a product experience clear, compelling, and easy to shop—whether a customer is browsing online or interacting with it in person at our retail store? Wayfair is seeking an Associate, Omnichannel Merchandising to help deliver a consistent, high-quality experience across our e-commerce sites and physical retail locations.

This role will support Wayfair Verified and our Specialty Retail Brands (AllModern, Joss & Main, and Birch Lane), connecting product content and merchandising online with the data and materials that support customers and store associates in person. You will ensure product information, imagery, and on‑site presentation are complete, accurate, and on‑brand. You’ll partner closely with merchants and cross‑functional teams, and use data to drive measurable improvements to the customer experience.

What You’ll Do Support merchandising across channels. Help maintain a cohesive product experience across e-commerce and physical retail, including Wayfair Verified and Specialty Retail Brand initiatives. Keep product information accurate and on-brand. Audit product imagery, naming, descriptions, attributes, benefits, and other merchandising details. Identify gaps and coordinate updates with the teams responsible for product content.

Use data to find and resolve issues. Pull and review information using tools such as Excel or Google Sheets, GBQ/SQL, and Looker. Track catalog synchronization and content quality, summarize findings, and recommend practical improvements. Work cross functionally with merchants, retail operations, visual merchandising, and technical teams to solve problems and track resolution; further becoming a subject matter expert in the premium domain.

Ensure clean and concise merchandising (imagery, naming, descriptions, etc.) via audit workflows working with cross functional teams to ensure best in class customer experiences; adapting and optimizing our process flows as needed. Help build out new on site features (e.g. Verified scales) via data organization and coordination with appropriate teams; flagging roadblocks in real time. Support store execution. Occasionally visit retail locations to review merchandising execution, identify discrepancies, and support local teams.

What You’ll Need Bachelor’s degree (or equivalent experience) 1+ years of relevant work or internship experience Strong interest in e‑commerce merchandising and customer experience Analytical and process-oriented, comfortable learning new data analysis tools High attention to detail; unafraid of complexity and problem solving Demonstrated ability to effectively prioritize projects and multitask to get things done Clear written and verbal communication skills Comfortable working with cross‑functional stakeholders High proficiency with Excel/Google Sheets Experience with data visualization and querying tools GBQ/SQL and Looker is a plus Ability to travel occasionally to our physical retail store locations to audit merchandising execution and support local teams.

Why You’ll Love Wayfair: Benefits & Perks Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees. No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service. Global Traveler Health Insurance through GeoBlue. 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching. Automatic enrollment into Basic Life and Accidental Death & Disability Insurance. 401(k) matching with immediate vesting.

Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services. Tuition Reimbursement. Wayfair Employee Discount. Gym/Fitness Discounts. Exclusive access to thousands of perks & discounts through BenefitHub. Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits. Purpose & Inclusion at Wayfair: At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey.

We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone. Social Impact & Responsibility: At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate.

This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].