Operational Excellence Specialist WMCG

Location: AU Medical Center, Inc.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary

• The Operational Excellence Specialist facilitates process and performance improvement activities throughout the WMCG Enterprise. This role facilitates performance improvement projects that have been assigned by Operational
• Excellence management. These projects may focus on improvement in clinical outcomes, patient safety, cost reduction
• and efficiency, revenue cycle, clinical utilization and management, integrated growth and performance management,
• and patient/customer experience. Additionally, these projects may be focused on implementation of new and innovative
• ways to conduct business and processes.

Core Responsibilities and Essential Functions

• Identifies, collects, analyzes, and summarizes data that relates to assigned process improvement projects
• and documents this information in the department project database. Gathers data through collection
• methods such as the functional Lean and Six Sigma tools and practices of Flowcharting/VSM, Brainstorm
• and Affinity Diagrams, Cause and Effect Diagrams and other tools commensurate with competency and
• training.
• Under moderate supervision, coordinates performance improvement events/projects by leading small
• teams in the use of Lean and Six Sigma methodologies, tools, and other techniques to optimize processes,
• eliminate waste, improve quality, and reduce costs.
• Stays informed and competent in the most current approaches, methodologies, and evidence-based
• practice in the disciplines of Lean and Six Sigma, Project Management and how to apply these principals in a
• hospital/healthcare setting.
• Actively supports the Department of Operational Excellence in the development of relationships and
• strategies for collaboration with hospitals/health staff and patients to promote value-based care delivery.
• Supports a culture of Patient and Family Centered Care through projects and activities focused on the
• patient experience and is responsive to patients/families concerns and grievances as indicated.
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

Bachelors Public Health or Bachelors Business Administration/Management or Bachelors Nursing or Bachelors Information Technology or Bachelors Other / Related Field

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

CSSYB - Certified Lean Six Sigma Yellow Belt within 1 Year

Additional License(s) and Certification(s)

CSSYB- Certified Lean Six Sigma Green Belt Upon Hire Preferred

Required Minimum Experience

• Minimum 2 years a healthcare or business setting with a focus on process and performance
• improvement and/or project management. Required or
• Minimum 4 years a healthcare or business setting with a focus on process and performance
• improvement and/or project management. Preferred

Required Minimum Skills

• Knowledge of Lean and Six Sigma and other continuous process and performance methodologies High
• Previous experience working in an Operational Excellence (OpEx), Performance Improvement, Quality, or related department in a healthcare setting Low
• Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.